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Adobe Air will not update or uninstall

Aug 31, 2012 5:57 PM

Trying to update Adobe Air and it will get an error and stop.  Tried to uninstall and that will get an error and stop.  Just says error occurred while uninstalling.  or error occurred while installing.. nothing else.

551 Views   1 Reply   Latest reply: Chris Campbell, Sep 4, 2012 7:00 PM
 
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  • Chris Campbell
    8,541 posts
    May 4, 2010
    Currently Being Moderated
    1. Chris Campbell,
    Sep 4, 2012 7:00 PM   in reply to vtrasikis
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    I'm sorry you're running into installation issues with AIR.  Microsoft has released a utility that can help resolve installation problems.  Would you mind giving this a try and let us know how it works for you?  When running the Fix it, go through the uninstall process and try to remove Adobe AIR from your system.  Once finished, download the latest version of AIR and install again.

     

    Microsoft Install and Uninstall Fix It

     

    If you still encounter problems, we'll need to review the AIR installer log to better diagnose the issue.  Please post back with the log contents.  You can find instructions for finding these logs here:

     

    AIR Installer Log Instructions

     
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