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statikcat001
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AAMEE msi created file is not installing

Aug 27, 2012 1:33 PM

Hi everyone. I am trying to create a msi from various Adobe Products we have at work. I am using AAMEE 3.01 which I belive is the latest. I am trying to package Adobe InDesign CS6.

 

I run through the basic options and the MSI is created. So before I upload the package to the server I need to test it out. I run the msi in silent mode via CMD and nothing ever happens. So I edited the MSI in InstallShield and removed the requirement for it to be ran silently so I can do some monitoring. From here, I run the MSI and click next a few times and then it begins the install process. After a few moments it says "copying files" and then proceeds to "rolling back" and disappears. At some point the install is encountering an error and failing but I am not sure why. I can install the product fine on my machine by using the .exe I built the package from.

 

I also installed and created a log but I cannot find any good information from it but I am no expert and the log is very long. Any suggestions? The machine is Win7 64b and I have tried making packages in 32 and 64b and the same result. The installer never even gets far enough to the point of creating the folders on the C drive.

 

Thanks!

2180 Views   12 Replies   Latest reply: Techguysmdsal, Nov 29, 2012 4:31 PM
 
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  • saranshkatariya
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    1. saranshkatariya,
    Aug 28, 2012 2:39 AM   in reply to statikcat001
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    Hi,

     

    Can you please specify the command line you used to install the AAMEE created packages. The command line should be -

     

    msiexec.exe /i <path of msi> /qn.

     

    With these parameters the msi should run fine in silent mode. I would strongly suggest you to not go and change the msi to allow UI based installation because it is not supported/tested by AAMEE.Please use only silent mode for installation. Also, make sure that you launch the command line with administrative privileges to install the msi. If things dont work out, please email me the PDApp.log file at skatariy@adobe.com. the PDApp.log file is formed at the temp location. You can find this folder using %temp%\PDApp.log (if msi is run from logged-in user account) OR [BootDrive]:\windows\Temp\PDAp.log. (No user logged in).

     

    Thanks,

    Saransh Katariya | Member of technical staff | Adobe Systems | skatariy@adobe.com

     
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  • statikcat001
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    2. statikcat001,
    Aug 29, 2012 10:42 AM   in reply to saranshkatariya
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    Thanks for the response. I am using

     

    msiexec /i "AdobeInDesignCS6.msi" /qn in CMD after already navigating to files directory.

     

    I edited the msi after it would not launch to get an idea of what was going on. It is hard to troubleshoot an invisible launcher. I also try opening CMD as Admin, even though my account is admin, but it made no difference.


    I will try and locate this log file for you.

     

    Thanks.

     
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  • saranshkatariya
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    3. saranshkatariya,
    Aug 29, 2012 10:05 PM   in reply to statikcat001
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    Hi,

     

     

    Sorry to hear that you are facing problems. Please mail me the log file I have mentioned above at skatariy@adobe.com

     

    Thanks,

    Saransh Katariya | Member of technical staff | Adobe Systems | skatariy@adobe.com

     
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  • shaypadd68
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    4. shaypadd68,
    Sep 1, 2012 9:22 AM   in reply to saranshkatariya
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    Hi Saransh,

     

    I am having a similar problem with Adobe CS6 Master Collection

    I am trying to finish an image to deploy to four computer labs at a school.

    The MSI install worked the first initial time. But now...

     

    I get nothing. Eventlog says two entried Beginging and Ending MsiInstaller (Event ID 1040 & 1042).

    No [BootDrive]:\windows\Temp\PDAp.log file anywhere.

     

    Yes, I have a command line with administrative privileges to install the msi.

    I have tried to deploy this MSI in silent mode using the following commands:

    • msiexec /i "Build\AdobeCS6.msi" /qn REBOOT=ReallySuppress
    • msiexec /i "Build\AdobeCS6.msi" /quiet REBOOT=ReallySuppress
    • msiexec /i "Build\AdobeCS6.msi" /qn
    • msiexec /i "Build\AdobeCS6.msi" /quiet


    What's wrong?


     
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  • r_baiswar
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    5. r_baiswar,
    Sep 2, 2012 10:53 PM   in reply to shaypadd68
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    Hi,

    If installation was done in logged in mode then PDApp logs will be created at %temp%/PDApp.log

     

    thanks,

    Rahul

     
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  • statikcat001
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    6. statikcat001,
    Sep 4, 2012 12:34 PM   in reply to r_baiswar
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    Thanks for the help. I am back working on this issue. Where exactly is this log file? I checked myusername/temp but do not see a log file. Is this log created when running the msi or when creating the build via AAMEE?

     
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  • saranshkatariya
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    7. saranshkatariya,
    Sep 4, 2012 9:24 PM   in reply to statikcat001
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    Hi,

     

    The log file is created when you build the package and also when you run the the msi. If you are deploying in logged in mode just type %temp% in your run command and you will find this file in the temp folder.

     

    Thanks,

    Saransh Katariya | Adobe Systems | skatariy@adobe.com

     
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  • cjmuller79
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    8. cjmuller79,
    Oct 30, 2012 6:30 AM   in reply to statikcat001
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    I am having this exact problem with CS6 Design & Web.  Used AAMEE to create the msi, ran from an admin login using the prescribed command line.  The msi runs for a while, but nothing is ever installed and no program folders are created.  I attempted to run the msi not in quiet mode for testing purposes (did not edit msi, just ran without the silent switch) and I see the same thing--install starts, progress bar begins to move, and then it stops and rolls back without explanantion.  Any help would be appreciated!

     
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  • saranshkatariya
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    9. saranshkatariya,
    Oct 30, 2012 6:53 AM   in reply to cjmuller79
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    Hi,

     

     

    Can you please send the PDApp.log file created at %temp%/PDApp.log. This will help us debug the issue.

     

    Thanks,

    Saransh Katariya | Adobe Systems | skatariy@adobe.com

     
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  • John V Sullivan
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    10. John V Sullivan,
    Nov 5, 2012 12:46 PM   in reply to saranshkatariya
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    Same behavior for me, installing Audition CS6.  I only get the log file if I remove the "/qn" switch., so I don't know if it's useful.

     

    -John

     
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  • saranshkatariya
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    11. saranshkatariya,
    Nov 5, 2012 9:09 PM   in reply to John V Sullivan
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    Hi,

     

    Please send the PDApp.log file created at %temp%/PDApp.log. Mail me at skatariy@adobe.com. This will help us debug the issue.

     

    Thanks

    Saransh katariya | Adobe Systems | skatariy@adobe.com

     
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  • Techguysmdsal
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    12. Techguysmdsal,
    Nov 29, 2012 4:31 PM   in reply to saranshkatariya
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    Hi Saransh,

     

    I am having the same issue as everyone. I have already emailed the PDApp.log to your email address.

     

    Thanks

    Kulwinder

     
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