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dldavidluis Calculating status...

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XD CAM EX footage

Aug 21, 2012 10:59 AM

Hi i contact Adobe a few mounths ago i sent files to them and there no solution yet for this problem: I bought the Adobe CS6.0 and i cant work with my XD Cam EX files. Is there a solution for this or should i ask my money back from adobe?

Case number #0183368749

Regards

David Luis

881 Views 20 Replies Latest reply: dldavidluis, Sep 5, 2012 2:26 PM

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1. Greg Baber,

Aug 21, 2012 12:41 PM in reply to dldavidluis

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I will look into the status of your case.

Update: Your case is part of an ongoing bug that we are working to resolve as quickly as we can, with artifacts in XDCAM footage. Keep an eye out for any status updates, and make sure to keep your software up-to-date. You can also transcribe your footage before use as a workaround.

Please understand this is a high-priority for us.

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2. dldavidluis,

Aug 21, 2012 12:51 PM in reply to Greg Baber

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Hi Greg.
I understand but im waiting a few mouths for the resolution and nothing.
How can i do that?

Regards.
David Luis

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3. Greg Baber,

Aug 21, 2012 1:02 PM in reply to dldavidluis

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Just to let you know, if there is an issue in our software, we will work on resolving it as fast as we can. We have to identify the issue, find a resolution for it, and make sure that resolution can be distributed to everyone safely. Please, be patient, we are working to resolve this. If you have any deeper concerns, please send me a private message - I do not want to discuss specifics of your case in a public forum.

Just know that we are here, we are listening, and we are working to make everyone's experiences the best we can.

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4. dldavidluis,

Aug 21, 2012 1:15 PM in reply to Greg Baber

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Thanks Greg.
At the begin i report this to Matrox and they told me is not Matrox problem. Im a Matrox test drivers so for me is easy comunicat with them
I hope Adobe foud a solution soon as possible so i can use my Adobe 6.0 to work with my XD Cam EX files.
Kind Regards
David Luis

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5. lasvideo,

Aug 21, 2012 1:19 PM in reply to dldavidluis

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If you must use the files now, as Greg said you have the option to trancode them into another codec. Not ideal, but part of being an editor is using work arounds when you have no better alternatives. Good luck!

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6. dldavidluis,

Sep 3, 2012 8:49 AM in reply to lasvideo

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Hi Greg
Any news about XDCAM EX files.
Is there Something i can do?
I hope you understand but i need to work those file. A lot of my work are
XDCAM EX files and i only got 2 computers. One has the CS5.5 and the other
one has CS6.0.
.It helps if i install a english version of Windows 7
I hope you could understand my situation

Kind Regards
David Luis

2012/8/21 lasvideo <forums@adobe.com>

**
Re: XD CAM EX footage
created by lasvideo <http://forums.adobe.com/people/lasvideo> in *Premiere
Pro CS5, CS5.5, & CS6* - View the full discussion<http://forums.adobe.com/message/4637732#4637732

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7. Greg Baber,

Sep 4, 2012 8:48 AM in reply to dldavidluis

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I understand the issue, but at this time the best option is to transcode your footage as I stated above.

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8. dldavidluis,

Sep 4, 2012 10:44 AM in reply to Greg Baber

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Hi Greg.
Can you please tell me witch better format to transcode the footage?
Regards

2012/9/4 Greg Baber <forums@adobe.com>

**
Re: XD CAM EX footage
created by Greg Baber <http://forums.adobe.com/people/Greg+Baber> in *Premiere
Pro CS5, CS5.5, & CS6* - View the full discussion<http://forums.adobe.com/message/4672280#4672280

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9. Jim Simon,

Sep 4, 2012 2:58 PM in reply to dldavidluis

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UT is a free, lossless codec that works on both Windows and Macs, and plays nice with PP.

http://umezawa.dyndns.info/archive/utvideo/

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10. Greg Baber,

Sep 4, 2012 3:02 PM in reply to Jim Simon

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Jim took the words out of my mouth - UT is a good way to go.

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11. lasvideo,

Sep 4, 2012 3:26 PM in reply to dldavidluis

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I would suggest the codec that most professional video production companies standardize to these days which is DNxHD.

UT is lossless and will reate HUMONGOUS files.

DNxHD is subtle compression in a much more reasonable file sizes. It is widely embrced by the industry for a good reason. It looks great and is a managable size. It available for PC and MAC and is the Avid standard.

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12. dldavidluis,

Sep 5, 2012 12:41 AM in reply to Jim Simon

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Hi Jim
Can you please tell me witch one i should download?
I never used this before so im a little bit confused

Regards
David Luis

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13. UlfLaursen,

Sep 5, 2012 5:14 AM in reply to dldavidluis

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I am not Jim, but I maybe can help you out.

I think it should be this one you should have:

http://umezawa.dyndns.info/archive/utvideo/utvideo-11.1.1-win.exe

It is all at the buttom of the page.

/Ulf

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14. UlfLaursen,

Sep 5, 2012 6:53 AM in reply to UlfLaursen

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Remember to put the codec on both PC's - I forgot that myself at first, that's why I just thought of it

/Ulf

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15. dldavidluis,

Sep 5, 2012 6:55 AM in reply to UlfLaursen

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Thanks for help me.
Can you explain me how i transcode the footage.
Sorry body you but if is possible explain me all process to transcode the
footage.
Kind Regards
David Luis

2012/9/5 UlfLaursen <forums@adobe.com>

**
Re: XD CAM EX footage
created by UlfLaursen <http://forums.adobe.com/people/UlfLaursen> in *Premiere
Pro CS5, CS5.5, & CS6* - View the full discussion<http://forums.adobe.com/message/4674578#4674578

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16. dldavidluis,

Sep 5, 2012 1:34 PM in reply to Greg Baber

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Hi Greg
Sorry again but i star 2 projects with CS6.0 and i cant go back to CS 5.5.
I need to finished the projects and ive got the same issue
Can you explain me how i transcode the footage.
Sorry body you but if is possible explain me all process to transcode the
footage With the codec.
Can you tell me how i can sent you a private massage?
Kind Regards
David Luis

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17. Greg Baber,

Sep 5, 2012 1:40 PM in reply to dldavidluis

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People in the past have had luck putting the file into Adobe Media Encoder. You can drag and drop you files into the program.

Then, click the hyperlink under Preset to change the output info. The format should be AVI if you have UT installed, if you have DNxHD installed, then the format is Quicktime.

Once you chosed the correct format, in the video tab there will be a codec drop down. There you can find the codec you are transcoding to.

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18. dldavidluis,

Sep 5, 2012 2:03 PM in reply to Greg Baber

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Thanks Greg for your help.
i hope you understand my situation
Regards
David Luis

2012/9/5 Greg Baber <forums@adobe.com>

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Re: XD CAM EX footage created by Greg Baber<http://forums.adobe.com/people/Greg+Baber>in
Premiere Pro CS5, CS5.5, & CS6 - View the full discussion<http://forums.adobe.com/message/4675907#4675907

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19. lasvideo,

Sep 5, 2012 2:14 PM in reply to dldavidluis

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Here is a faster alternative to massive trancoding of clips.

http://www.calibratedsoftware.com/QXD.asp

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20. dldavidluis,

Sep 5, 2012 2:26 PM in reply to lasvideo

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Thanks a lot for your help
Regards
David Luis

2012/9/5 lasvideo <forums@adobe.com>

**
Re: XD CAM EX footage
created by lasvideo <http://forums.adobe.com/people/lasvideo> in *Premiere
Pro CS5, CS5.5, & CS6* - View the full discussion<http://forums.adobe.com/message/4675873#4675873

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