I purchased Adobe Creative Suite 6 Design & Web premium Student Teacher Edition on 6 August from Amazon.com. I have been trying ever since to get my serial number.
I have submitted my university appointment letter and provided an academic email address. The supporting doc was accepted a few months ago for my upgrade of Lightroom.
Today an email came with a link to retrieve the serial number: https://www.identit-e.com/default/index/adobe
Case Number:0209091417 They CLOSED the case but, I still don't have and can't get a serial number.
Unfortunately, the system will NOT give me a serial number. It claims that my email address does not match the Product Code and placed the whole thing on hold—AGAIN. I entered the 3 email addresses that are involved. NOTHING.
I again uploaded my POE and I sent yet another email to: custserv@identit-e.com
I am at my wit’s end! I have spent WEEKS trying to get my serial number. I have sent many emails, chatted for about two hours to 3 people at Adobe: Dayashankar, Vajid and supervisor Deep all of whom could not help me—but they wasted my time. I really don’t know what else to do. I have used academic software for years without problems.
I believe because there were several email addresses involved the system has placed me into an endless loop.
Can someone please assist me, maybe eliminate all email addresses and start over? Please! Because otherwise I must return the program to Amazon to get my money back. However, that still leaves me without my programs.
If I download and purchase direct from Adobe what guarantee is there that I will get a serial number?
This has been an absolute NIGHTMARE!
Thanks for your help.
