i've done an Erase and Install of Leopard to v10.5.1, installed Creative Suite CS3, registered it. I (and several others I've given Admin. privileges to) are all Admin. on this Mac. I knew there were incremental updates to apps in CS, but none of the apps let me update them (grayed out as options under the Help menu).
When I tried to run Adobe Updater as a separate app, it said I didn't have Administrator privileges--but I do! I tried logging in as the others with Admin. status and the same is true for them. I can't run any updates.
I tried a restart of the Mac, but that didn't solve the problem.
Any ideas how I can solve this? I'd like to fix this in the next day or two.
I'm using a brand-new iMac with 4 GB RAM, which I doubt matters.
The updater application should be present at <br />/Library/Application Support/Adobe/Updater5<br /><br />You can try and launch the Updater application using a command line/terminal with sudo command as:<br /><br />cd /Library/Application Support/Adobe/Updater5<br />sudo ./AdobeUpdater.app/Contents/MacOS/<Name of the executable><br /><br />This should prompt for the password for the sudo user or the account with admin priveleges. With this the Updater should launch and then you can look for the latest updates.<br /><br />Thanks.
The updater application is not at /Library/ApplicationSupport/Adobe/Updater5, but *is* under Applications/Utilities/Adobe Utilities/Adobe Updater 5/Adobe Updater. It's that application which won't let me run for updates, saying "Insufficient Rights: Adobe Updater can only be run by users with administrator rights". And I have those rights.
What *is* at the path you listed is only "AdobeESDGlobalApps.xml. That's the only thing that's in that folder, Updater 5. :-(
I've tried the path you listed both with and without a space between "Application Support" for the command line/terminal. It told me that no such file or directory existed.
Any other fixes you can suggest?
Another posting suggested going to a URL where there's a listing of what updates exist from Adobe for apps included in Creative Suite, but that's way less elegant a solution than Updater simply running properly. :-(
Did you try and run the following command<br />sudo ./AdobeUpdater.app/Contents/MacOS/<Name of the executable> <br /><br />from the following folder path:<br />Applications/Utilities/Adobe Utilities/Adobe Updater 5/Adobe Updater<br /><br />using the terminal window? If this works then we can pretty much be sure that somehow the privelegs are not right.<br /><br />Thanks
I'm afraid I'm not Unix-y enough to follow what you did? Like Denis, I found the Adobe Updater in the same location, but stumbling my way through the commands, I couldn't get anything to work. When I tried your last suggestion, Amitoj, I got a "command not found" after I entered my password. When you say <name of executable>, I literally typed in "Adobe\ Updater". Is this wrong?<br />I also enabled root and logged on to the machine that way. I still get the same message. Why is it that Adobe is always always always riddled with these privilege problems?!<br />Thanks for your further (and past!) suggestions,<br />David
From what I've gathered about this Adobe Updater issue, it seems to be a problem from Leopard's new permissions settings. I remember in Tiger I had no problems running the updater.
Amitoj's sudo terminal command did the trick for me. Since your "Adobe Updater" program is in the same folder as mine (i.e. the default one) I hope the following will work for you. Just copy/drag the following code into terminal and hit enter:
Unfortunately however, this seems just to have gotten far enough to download the required updates. It seems the authentication isn't transferred over to the installing part. Easy enough, I navigated to the directory where it downloaded the updates (the default folder is ~/Documents/Updater5 where ~ is your home folder) and installed each one sequentially.
I hope either Adobe finds a solution soon, but in the interim this is good enough for me. =)
Edit: It seems after installing the updates manually, the Adobe Updater program still detects that updates are available (namely the ones I just installed). I double checked the programs' version in Finder using Get Info and in fact they have updated just fine; it seems it's just Adobe Updater not realizing it -- probably since I sidestepped it in the updating process. Doesn't seem to be a big deal as Adobe Updater will download more updates in the future (that part is not affected) and I'll install them the same way.
This worked great. I had the good fortune of not needing any updates. Like you, I remember these kinds of problems from my Tiger upgrade. Hopefully Adobe will fix this problem soon.
For the record (anyone out there who is troubleshooting), I *was* able to run the updater for a while because on this Mac, which has three user accounts, I was exclusively logging on as the admin (the other two accounts are standard). It was after I logged in as one of the standard accounts and ran an Adobe application (AfterEffects) that this problem came up.
I have the same issue. I have tried everything here to no avail. I had created another admin account to run updater from, but now it fails as well. I have 3 admins on this Mac now, I just can't keep adding admins.....Adobe: please fix this!!
Well, my problem is getting worse. My workaround of adding different admins no longer works, any new admin I create also can no longer run the Updater.
So I have a $HIGH$ dollar software suite that is now no longer updateable. Come on Adobe, I know I'm not the only one who has this problem, as is evident by the posts in this thread. I have already contacted Adobe tech support department a few weeks back, but they passed the buck onto Apple, saying the Leopard is the problem. PLEASE FIX THIS PROBLEM!!!!!
If anybody out there who has any other suggestions I can try I'm all ears.........
in the Terminal as listed above by KMB. It only brings up the Adobe Updater error message saying I don't have admin privileges. In fact, I'm the *only* one who does.
I'm running off an external Firewire drive on which I have the very latest Leopard (as of today). I want to have all my applications up-to-date on this drive so I can clone it on to 4 other Intel Macs (all iMacs). I have volume licensing for many more than just 4.
I've been unable to update two different installs of CS3 Suite (one Print, one Web edition) on two different computers almost since I first installed. I've been able to fix it on a few occasions by creating a new admin account and running the updater but, as someone noted above, this will begin to fail over time, too.
I even logged in as root (I know, I know, this is dangerous) to run the updater, and the updater said that I need to have Admin privileges :-) Not sure how much more "admin" you can get than "root."
And it seemed to work for me, at least for now. Hopefully it'll stick. Thanks!
I'd be hard pressed to find an app that I use regularly that doesn't have some sort of auto update feature. All of them work without a hitch. Some of them are low cost or free. Adobe, I love your software, but I know you guys are smart enough to figure this out and you should. Please, let us update our CS3 before CS4 comes out!