I am working with a user that is trying to combine a pdf & word doc (docx). When they try to combine the files she gets the error: "Could not find the application that created this file" & "Please select a file created by an application that resides on your computer". The computer is running windows XP, with office 2010 SP1, & Adobe Acrobat Pro X.
Per previous suggestions, I have already checked to see if Adobe PDFMaker is enabled as a Word plugin, and it is.
Recentley the user was running Acrobat 6, and this error did not occur. It is only after upgrading to Acrobat X that this is happening. Any help with this issue would be appreciated.
The last PDFMaker-compatible Office for Acrobat 6.x was Office XP.
The PDFMaker-compatible Office suite applications for Acrobat X are:
--| Office 2003
--| Office 2007
--| Office 2010
Note that Acrobat X PDFMaker is the only PDFMaker designed to function with Office 2010.
The version of PDF maker installed is "Acrobat PDFMaker Office Com Addin". The user has Office 2010 32bit.
I did update Acrobat to the latest version today (she only had 10.0 installed), and retried. We're still having same issue combining files.
If I'm understanding the question correctly, you're asking is there a specific ribbon for Adobe on the ribbon display? If so, the answer is no, and I could find not an option in the ribbon options to enable it.
But the Acrobat PDFMaker addin is enabled, and it is the Acrobat 10 addin. And I can both save as and print to PDF within Word.
After running a repair on the Adobe installation, the Adobe tab now shows on the Word ribbon, and I am able to succefully make pdfs of word files from there.
However, combining a pdf and a word file still gives the original error, so this issue has still not been resolved.
This can also be caused if the files are in a folder deep in the file system. For example C:/xxxxxxxxxxxxxxx/yyyyyyyyyyyyyyy/zzzzzzz/aaaaaaaaaaaaaaaaaaaa/bbbbb bbbbbbbbbbbbbbbbbbbb/cccccccccccccccccccc/dddddddddddddddd/eeeeeeeeeee eeeeeeeee/ffffffff/ggggggg/hhhhhhhhhhhhhhhhhhhhhhh/myPDF.pdf
At some point Adobe PDFMaker cannot handle the path length (also, Windows can't handle the path length either eventually)
Solution: move the files to a shorther path (perhaps the desktop) and try from there.
I am filing a bug report with Adobe. A descriptive exception message should be thrown instead of "could not file the app.."