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RoboHelp 10 - Hanging While Opening as User on Windows 7

Sep 5, 2012 12:43 PM

Tags: #robohelp #uac #windows_7_64_bit #robohelp_10

OS: Windows 7 Enterprise x64

Product: RoboHelp 10

I have setup the 64bit install of Robohelp using the application manager. After a full install, when a user trys to open Robohelp is just hangs at "intializing user data". If I right click and "Run as Administrator" and enter credentials to run as a local Administrator, it works fine. We can not have the users do this.

Is there something that is a known issue or something I am missing?

Thanks

397 Views 3 Replies Latest reply: buckstah2, Sep 6, 2012 2:00 PM

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1. Captiv8r,

Sep 5, 2012 1:41 PM in reply to buckstah2

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Hi there

buckstah2 wrote:

...If I right click and "Run as Administrator" and enter credentials to run as a local Administrator, it works fine. We can not have the users do this.

Are you perhaps confusing what the users of the Output created by RoboHelp will need to do with the users of the RoboHelp HTML application will need to do?

While I'm unaware of RoboHelp needing to be run as an Admin to use the editing environment, there should be no need for this to happen by average users of the output created by RoboHelp.

Cheers... Rick

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2. buckstah2,

Sep 6, 2012 6:56 AM in reply to Captiv8r

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Not confusing with the output :-)

Yes, I agree that Robohelp should not need admin rights to run but currently this is what we are working with.

It hangs on Initializing User Data with a standard user account, but runs correctly if that user has administrative rights. I ran procmon in the background and noticed a few access denieds to registry keys, but giving users full rights to those did not resolve the issue.

I also used the microsoft standard user analyzer and that was unable to resolve the issue either.

Do we know what Robohelphtml.exe is doing during Initializing User data?

Thanks!

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3. buckstah2,

Sep 6, 2012 2:00 PM in reply to buckstah2

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After some research we found that folder redirection was the culprit. I saw robohtml.exe scanning c:\windows\csc folders over and over again through procmon while on screen it displayed "Initializing User Data". I did some research on that directory and found out when you have folder redirection on that is where the cache stored. I'm assuming robohelp had an issue looking for the user project files which are normally stored within My Documents because folder redirection is turned on.

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