I have (repeatedly) installed flash player 11.4.402.265 and received the message "installation successful. you are now running flash player 11.4.402.265", but I can't use it and Adobe doesn't recognize that it is there. What do I do?
Please go to the following link and let us know the version of Flash Player installed on your machine: http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html
Also, please let us know your operating system and browser.
The version of flash player I keep downloading and installing is 11.4.402.265, which I believe is correct for windows XP. When I do this, I get a message that says I have correctly installed 11.4.402.265, and that it is now running. AT THE SAME TIME, I get the message on the toolbar that says "Adode wants to install the latest version of flashplayer....."..When I go to control panel, I see that flash player (version 11.4.402 265) is installed, that no other version is installed. There is even a log of activity. But flash player does not work, and when I go to Adobe for help, Adobe is unable to find ANY version of flash player on my system. My browser is windows explorer. Please suggest something to try. ashfordkent
Europe, Middle East and Africa