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nixon19 Calculating status...

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PDF's appear blank to client

Sep 4, 2012 4:36 AM

Tags: #acrobat #pdf #reader #blank

We are a design company using Illustrator and Acrobat for designing for a client.

We designed a flyer, saved it as PDF and sent to client as normal. However when they open it in Reader, all the get is a blank document. It does not always happen with this one client as we have sent other PDFs and they work fine. They have sent me the same document back to us and when we open it back up it is blank and we can't work out why!!

Any help would be much appreciated!

309 Views 3 Replies Latest reply: Pat Willener, Sep 5, 2012 11:22 PM

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1. Pat Willener,

Sep 4, 2012 6:35 PM in reply to nixon19

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nixon19 wrote:

We designed a flyer, saved it as PDF and sent to client as normal.
You mean by email? Email is not 100% safe; attachments can get damaged during the transmission.

Can you compare the original document with the one that was sent back to you: is it exactly the same size? Use a hex compare tool to compare the contents.

To transfer documents it is safer to
compress them into a ZIP or RAR file, or
use up/download servers like https://sendnow.acrobat.com/ or https://www.dropbox.com/

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2. nixon19,

Sep 5, 2012 4:44 AM in reply to Pat Willener

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Hi Pat,

Thanks for your reply. We send them just by attachment via email. We have done for years and had no problems before. I have compared the document and they are exactly the same size, both physical dimensions and the file size have remained at 1.8mb.

Would there have been a recent update or something that would all of a sudden start causing these issues?

I have tried zipping the files and sent them to client again so hopefully this solves any issues that they have.

Fingers crossed!!

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3. Pat Willener,

Sep 5, 2012 11:22 PM in reply to nixon19

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nixon19 wrote:

the file size have remained at 1.8mb.
That is not what I meant; you need to compary the file size in bytes. You also need to compare the contents of the two version with a hex compare tool; only then you will know if the damage occurred during the email transfer.

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