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Syedbasha
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Unable to download adobe products(free version)

Nov 29, 2011 9:39 PM

Hi,

 

I am using windows 7 64bit system with 2.3ghz processer and 3gb ram and 270gb disk space available laptop

 

but i m facing problem with downloading reader,flashplayer and shockwave player

 

pls help to me to install the products

1351 Views   4 Replies   Latest reply: airman000616, Sep 6, 2012 4:04 AM
 
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  • Vikrant Rai
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    1. Vikrant Rai,
    Nov 29, 2011 10:05 PM   in reply to Syedbasha
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    Could you tel us a littl emore about the issues you are facing?

    Or try the following links:

     

    The links wil automatically determine your operating system and guide you through the rest of the installation process. You'll probably need Admin rights to instal software.

     
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  • airman000616
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    2. airman000616,
    Sep 5, 2012 5:34 PM   in reply to Syedbasha
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    Adobe creates its instal files in "C:\Program Data\Adobe" which is a secured file and the installer cannot access the files inside. When you get the error,

     

    open the folder "C:\Program Data\"

    right-click the "Adobe" folder, select "Properties"

    in the "Security" tab, click "Advanced"

    then in the "Owner" tab, click "Edit" and "Change owner to"

    also check the option for "Replace owner on subcontainers and objects"

    click "Apply" and return to the error message

    click "Retry" in the error window

     

    the installer will continue without error

     

    There is also a registry add-on TakeOwnership that will add an option in the Windows7 right-click menu to do this automatically for any file or folder.

     
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  • Pat Willener
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    3. Pat Willener,
    Sep 5, 2012 11:33 PM   in reply to Syedbasha
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    You do not describe what problems you are exactly facing.  But you can possibly eliminate some problems by downloading the full installers

     
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  • airman000616
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    4. airman000616,
    Sep 6, 2012 4:04 AM   in reply to Pat Willener
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    I came across the same problem installing Adobe Reader on Windows7 64bit. The online instal failed, so I did the full download. The full download installer completed a download process to create the instal files, but as soon as it began the actual instal process, an error message occured saying the installer could not access files from C:\Program Data\Adobe. I retried the installer under "Run as administrater" with the same error at the same point in the instal. When I checked, I found that it was a secured folder, so I changed the ownership options for the folder and contents and then installer was able to continue.

     
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