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palosdon
palosdon
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PS 9 Elements "Inspiration Browser" issue

Sep 5, 2012 9:59 PM

My welcome screen asked me to download an update for windows 7 users. As instructed, I removes the existing Inspiration Browser and clicked "update. Then clicked install now. A window appeared saying "Adobe Air" must be installed first.  I clicked yes and the message error came up " a download error has occured, try again. I did nothing happens and now I have lost the original inspiration browser. Reinstalling requires me to REMOVE PS 9. If I do i'll lose all of my albums. Need help. to find and reinstall the Inspiration Browser.

617 Views   6 Replies   Latest reply: palosdon, Sep 8, 2012 9:55 PM
 
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  • 99jon
    10,084 posts
    Jan 6, 2010
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    1. 99jon,
    Sep 6, 2012 12:46 AM   in reply to palosdon
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    Try downloading and installing entirely outside of the Organizer or Welcome Screen. Firstly, uninstall AIR and IB via the control panel. Then do ctrl+alt+delete and open the  processes tab in task manager. Highlight any running Adobe application or process and end it. Use the link below and it will install both IB and AIR.

     

    Inspiration Browser Get Update Now

     
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  • Brett N
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    2. Brett N,
    Sep 7, 2012 4:11 PM   in reply to palosdon
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    As a side note, uninstalling PSE9 will not make you lose your albums. Only application files are removed during uninstall, anything you have created since them is kept.

     
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  • palosdon
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    3. palosdon,
    Sep 8, 2012 10:23 AM   in reply to Brett N
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    That was a concern, Thanks for the feedback.

     
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  • CJDhungana
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    4. CJDhungana,
    Sep 8, 2012 8:22 PM   in reply to 99jon
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    I am installing PSE10, and experiencing the same issue with the updating the IB.  I followed these steps exactly and still received the error.

     

    I downloaded AIR directly from Adobe outside of the IB installation, and it installed fine.  I then tried to install IB again, and still received the error when trying to get past the Adobe AIR Installer.

     

    palosdon, were you able to resolve this issue?  If so, how?

     
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  • photodrawken
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    5. photodrawken,
    Sep 8, 2012 8:56 PM   in reply to CJDhungana
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    Use IE to access the Adobe Web site and do the installation.  Also, as 99jon said, make sure there are no Adobe or PhotoshopElements processes running before starting the procedure.

     

    Ken

     
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  • palosdon
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    6. palosdon,
    Sep 8, 2012 9:55 PM   in reply to photodrawken
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    Thanks for the feedback

     
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