Adobe Community: Elements 10 Organizer will not play MTS files (AVCHD) when Premiere Elements 10 is also installed

Currently Being Moderated

1. Steve Grisetti,

Sep 5, 2012 4:20 PM in reply to Donkey2303

Report

Are you on a Mac or a PC? Do you have the latest version of Quicktime installed?

Have you tried manually setting up your project for AVCHD video? This will often download components that are not otherwise available.

Also, have you ensured that you have shot your video in 50i or 60i and NOT 50p or 60p, which are not supported by the program?

|

Mark as:

Currently Being Moderated

2. Donkey2303,

Sep 6, 2012 12:38 AM in reply to Steve Grisetti

Report

Hi Steve, Thanks for the response. My main objective is to be able to play the videos from within Organiser without having to tsart Premiere at all and I know this should be possible. I have checked my camera and it captures video in format: 1920 x 1080 (50i) Full HD Movie in AVCHD Format.

So I guess my issue is centred around where in Premiere do I set the default Codec to play these types of video directly from within the Organiser? And which Codec should I use? None of those listed under the Pal heading closely describe my type of Video. Or as you suggest should Premiere automatically have downloaded a more appropriate Codec?

Hope you can help...

Kind regards

David

|

Mark as:

Currently Being Moderated

3. Donkey2303,

Sep 6, 2012 12:41 AM in reply to Donkey2303

Report

Hi Steve

PS, yes have tried a mix of available AVCHD codecs under the Pal heading in Premiere Project Settings, and as I say the videos play okay from within Premiere when imported from Organiser for editing within a project. But none of these experiments work when trying to play the video from within Organiser?

Kind regards

David

|

Mark as:

Currently Being Moderated

4. Donkey2303,

Sep 6, 2012 2:35 AM in reply to Donkey2303

Report

Hi Steve, using PC with Windows 7. I will update Quicktime but they are not in the Quicktime MOV format. They are MTS (AVCHD) but will try that anyway.

Regards

David

|

Mark as:

Currently Being Moderated

5. nealeh,

Sep 6, 2012 2:47 AM in reply to Donkey2303

Report

I had some similar troubles a year or so back. Adobe recommended installing ffdshow as it provided a DirectShow filter not present in Elements. Try it and see if it works. If it doesn't uninstall it.

Cheers,
--
Neale
Insanity is hereditary, you get it from your children

|

Mark as:

Currently Being Moderated

6. Donkey2303,

Sep 6, 2012 2:52 AM in reply to Donkey2303

Report

Hi Steve, updated Quicktime but no change to the reported problem. By the way the MOV and AVI files have always played okay in the Organiser.

Regards

David

|

Mark as:

Currently Being Moderated

7. Donkey2303,

Sep 6, 2012 2:54 AM in reply to nealeh

Report

Hi Neale

Thanks for the suggestion, I will give that a try to see if it works, but would be happier for an official Adobe fix for this instead of installing 'outside' software to solve Adobe related problems.

But thanks very much for the suggestion will give it a go and advise outcome.

Regards

David

|

Mark as:

Currently Being Moderated

8. Donkey2303,

Sep 6, 2012 5:10 AM in reply to nealeh

Report

Hi Neale

Tried this out but it did not solve the problem. And thinking about it deeper I would some how need to tell Organiser to use that software containing the needed Codec. Can't see how I can do that, when it is expecting Premiere to deliver it.

Regards

David

|

Mark as:

Currently Being Moderated

9. Steve Grisetti,

Sep 6, 2012 5:22 AM in reply to Donkey2303

Report

Have you tried what I suggested in my first post?

|

Mark as:

Currently Being Moderated

10. Donkey2303,

Sep 6, 2012 5:35 AM in reply to Steve Grisetti

Report

Hi Steve, yes tried all those suggestions. I did reply to you with the results, which can be seen in the above posts. But included here...

I have checked my camera and it captures video in format: 1920 x 1080 (50i) Full HD Movie in AVCHD Format.

So I guess my issue is centred around where in Premiere do I set the default Codec to play these types of video directly from within the Organiser? And which Codec should I use? None of those listed under the Pal heading closely describe my type of Video. Or as you suggest should Premiere automatically have downloaded a more appropriate Codec?

PS, yes have tried a mix of available AVCHD codecs under the Pal heading in Premiere Project Settings, and as I say the videos play okay from within Premiere when imported from Organiser for editing within a project. But none of these experiments work when trying to play the video from within Organiser?

Hi Steve, using PC with Windows 7. I will update Quicktime but they are not in the Quicktime MOV format. They are MTS (AVCHD) but will try that anyway.

Hi Steve, updated Quicktime but no change to the reported problem. By the way the MOV and AVI files have always played okay in the Organiser.

Regards

David

|

Mark as:

Currently Being Moderated

11. Steve Grisetti,

Sep 6, 2012 5:57 AM in reply to Donkey2303

Report

You do understand that AVCHD uses the H.264 codec which was invented by the Quicktime people, right? You need Quicktime to read AVCHD.

And you still haven't confirmed if you started a new project and manually selected for it the Full AVCHD project preset so that the components could be downloaded. But I'm going to assume at this point that you have.

Beyond that, I'm not sure what to tell you. As we always say, your mileage may vary. What works fine on my Windows 7 machine may not work on yours -- and it has nothing to do with the program itself.

But do confirm that your camcorder is shooting in 50i and not 50p. (Your camcorder has the option to shoot in either.) Beyond that and starting a new Premiere Elements project for AVCHD so that the program will download the components, I'm not sure what else to tell you. Sorry.

|

Mark as:

Currently Being Moderated

12. Donkey2303,

Sep 6, 2012 6:43 AM in reply to Steve Grisetti

Report

Hi Steve, thank you for your patience, and no I didn't Quicktime controls the ability to play AVCHD, I'm a novice on this subject - sorry. I tried to play one of my MTS files directly in Quicktime and it stated unrecognised media. So perhaps you are right about the 50p issue. I have checked my camera and it states 50i only. But am right now downloading the latest firmware for the camera and will shoot a video in 50i format and see if that plays correctly in Quicktime.

Here is the setting I have selected in the new project HD1080i 25 frames per second.

Will be back with the results shortly.

Regards

David

|

Mark as:

Currently Being Moderated

13. Donkey2303,

Sep 6, 2012 7:21 AM in reply to Donkey2303

Report

Hi Steve, okay applied the latest firmware for camera - double checked it is shooting video in AVCHD mode 50i and it is/always was. Took some footage and imported the file into Elements Organizer. The file does not play within Organizer. But if I export the file from Organizer to Premiere using the Organizer function -> Right click on Thumbnail, select Edit with Elements Premiere Editor, once in Premiere it plays perfectly. So Premiere must have or have access to the correct AVCHD codec. But when trying to play the same file directly from within Elements Organizer using function -> Right Click on Thumbnail, select Play Video or Audio it says the file cannot be played because your system does not have the correct compressor/decompressor installed.

Now everything I have read about Elements Organizer coupled with Premiere states that Organizer uses the Codecs from Premiere to achieve playback. So why does the file play okay in Premiere but not in Organizer? There must be some detachment between the two programs when retreiving the required Codec? Creating a new project with the PAL Full AVCHD mode does not seem to solve the problem either.

Where to now?

Regards

David

|

Mark as:

Currently Being Moderated

14. Donkey2303,

Sep 18, 2012 4:58 AM in reply to Donkey2303

Report

Problem solved - Downloaded DivX codec and this solved the problem. Must give credit to Adobe support who spent many hours trouble shooting two laptops to find out why one would play the MTS files and the other would not.

Thanks forum for your contributions also.

Regards

David

|

Mark as:

Premiere Elements

Elements 10 Organizer will not play MTS files (AVCHD) when Premiere Elements 10 is also installed

Sep 5, 2012 12:06 PM

More Like This

Bookmarked By (0)

Answers + Points = Status