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cmrusch
cmrusch
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InDesign quits after network connection lost error

Sep 5, 2012 7:53 AM

Tags: #lost #crash #indesign #connection #network

InDesign all of a sudden is crashing with the following error:

 

"The network connection was lost for the file InDesign SavedData, or the file was modified by another process"

 

followed by:

 

Adobe InDesign is shutting down. A serious error was detected. Please restart InDesign to recover work in any unsaved InDesign documents." (button) "Return to Finder"

 

then:

 

"InDesign quit unexpectedly. Click Reopen to open application again. Click Report to see more detailed information and send a report to Apple."

 

Then I get the Adobe Crash Report.

 

Restarting InDesign gives the same results, both opening a file and opening the application directly.

 

I have trashed InDesign Preferences and tried throwing away the InDesign Recovery folder, but no change.

 

Specifics:

 

-InDesign CS5, ver 7.0.4.553

 

-iMac Core i7, OS 10.7.4

 

-I am not in a network environment—all InDesign documents are local.

 

-InDesign CS4 works okay.

 

Here is the the crash report:  http://pastebin.com/1ZvvSJCa

 

Any suggestions will be greatly appreciated!

 

Thanks,

 

Cliff

3201 Views   9 Replies   Latest reply: Peter Spier, Sep 6, 2012 8:21 AM
 
Replies
  • Peter Spier
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    1. Peter Spier,
    Sep 5, 2012 8:32 AM   in reply to cmrusch
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    I think it mightr be this: http://helpx.adobe.com/indesign/kb/indesign-crashes-blank-dialog-boxes .html

     
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  • cmrusch
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    2. cmrusch,
    Sep 6, 2012 7:02 AM   in reply to Peter Spier
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    Thanks Peter,

     

    I tried all three solutions and InDesign still crashes with the same error messages.

     

    I also tried the recovery function of OS X Lion (http://support.apple.com/kb/HT4718). It automatically installed 10.7.4.

     

    InDesign still crashes and now Safari crashes with a "Safari quit unexpectedly" error.

     

    Any thoughts or suggestions? I need to get things working again as I have client projects pending.

     

    Will Mountain Lion solve these issues?

     

    Many thanks,

     

    Cliff

     
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  • John Hawkinson
    5,516 posts
    Jun 25, 2009
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    3. John Hawkinson,
    Sep 6, 2012 7:10 AM   in reply to cmrusch
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    I tried all three solutions and InDesign still crashes with the same error messages.

    Your crash report indicates a protective shutdown:

     

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   PublicLib.dylib                    0x011a3fc7 ProtectiveShutdown::~ProtectiveShutdown() + 279

    protective

    That means you should open ~/Library/Caches/Adobe InDesign/Version 7.0/en_us/InDesign Recovery/Protective Shutdown Log and see what it reports (you can also upload it to http://pastebin.com/) for more information.

     

    Any thoughts or suggestions? I need to get things working again as I have client projects pending.

    Quick tip is to create a new user account and see if the problem goes away.

    Did you try Trash, Replace, Reset, or Restore the application Preferences?

     
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  • Peter Spier
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    4. Peter Spier,
    Sep 6, 2012 7:24 AM   in reply to John Hawkinson
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    John,

     

    It's so nice to see you back here helping with these. You definitely were missed.

     
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  • cmrusch
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    5. cmrusch,
    Sep 6, 2012 7:56 AM   in reply to John Hawkinson
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    Thank you John.

     

    Here is the link to the protective shutdown log:

     

    http://pastebin.com/iMeb4Uph

     

    I had manually deleted the preferences yesterday, but just tried the  Cmd + Ctrl + Opt + Shift route and that appears to have solved the problem! Apparently I didn't get everything on the manual delete.

     

    A big Thank You! to you and Peter for the help. I appreciate it very much.

     

    I will contact Apple r.e. the Safari problem as I still have  Applecare.

     

    Best,

     

    Cliff

     
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  • John Hawkinson
    5,516 posts
    Jun 25, 2009
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    6. John Hawkinson,
    Sep 6, 2012 7:56 AM   in reply to Peter Spier
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    Yeah, sorry, life's been busy! Trying to get back in...

     
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  • Peter Spier
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    7. Peter Spier,
    Sep 6, 2012 8:00 AM   in reply to John Hawkinson
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    John Hawkinson wrote:

     

    Yeah, sorry, life's been busy!

    Didn't you read the fine print when you signed up? You no longer get to have a life.

     
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  • John Hawkinson
    5,516 posts
    Jun 25, 2009
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    8. John Hawkinson,
    Sep 6, 2012 8:15 AM   in reply to cmrusch
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    Here is the link to the protective shutdown log:

     

    http://pastebin.com/iMeb4Uph

    Oh, hrmm; it's got lots of:

     

    Adobe InDesign Protective Shutdown Log

    Thu Sep  6 06:56:54 2012

     

    Lost network connection of open database

     

    Session started up at 6:56 AM on Thu, Sep 6, 2012

    Version: 7.0.4 - Build: 553

     

    No Error Info

     

    And, hrmm. We've sort of seen that before. But I don't think it means what it looks like it means...

     

    p.s.: Peter, I still have...a lot of catching up to do....

     
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  • Peter Spier
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    9. Peter Spier,
    Sep 6, 2012 8:21 AM   in reply to John Hawkinson
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    I noticed a few Load Failed lines, but I don't know what that means...

     
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