Adobe Community: Folios will not appear on iPad, or iPhone

Currently Being Moderated

1. Neil Enns - Adobe,

Sep 5, 2012 9:50 PM in reply to entpublications

Report

Make sure you download and install the new version of Adobe Content Viewer from the store, we posted it on Tuesday with a fix for this issue. If you are using a viewer you build on your own, make sure to update Viewer Builder and then re-build your viewer.

Neil

|

Mark as:

Currently Being Moderated

2. entpublications,

Sep 5, 2012 10:02 PM in reply to Neil Enns - Adobe

Report

Hi Neil

the first thing that I did was to remove and re-install the app from the 4th Sep. I also loaded the new app onto a clean/virgin iPhone 4 and iPad 2 and still have the same problem. Is there anything else that needs to be updated eg. indesign, dps

Stuart

|

Mark as:

Currently Being Moderated

3. Christophe_Jossic,

Sep 6, 2012 5:24 AM in reply to entpublications

Report

If all is there on Android, it seems to point to a Viewer problem.

As Neil said, see if you can build your own Content Viewer from Viewer Builder (make sure the version displayed at the top is 2.2.2.36.57686).

|

Mark as:

Currently Being Moderated

4. jensvb,

Sep 6, 2012 8:16 AM in reply to Christophe_Jossic

Report

I have the same problem. I can see all my folios on an iPad3 with iOS6 beta. Works perfectly. On other iPads with the latest official iOS5 and the newest Content Viewer it does not show me all my Folios in th list. This happens on all iOS5 devices (iPad1 and iPad2).

I've created the folio with CS6 newset update and several viewer version in the folio settings.

No change. Does anyone have an idea?

Jens

|

Mark as:

Currently Being Moderated

5. AirmanMagazine,

Sep 6, 2012 8:24 AM in reply to entpublications

Report

Add me to this list. I have tried creating new folios in all different available viewer versions, but I cannot view any of them in the viewer app.

|

Mark as:

3,415 posts
May 29, 2007

Currently Being Moderated

6. Bob Bringhurst,

Sep 6, 2012 8:43 AM in reply to AirmanMagazine

Report

Have you tried to preview the folio using the desktop viewer? When you do that, you'll be notified of certain problems with the folio, such as single-orientation articles in a dual-orientation folio.

|

Mark as:

Currently Being Moderated

7. jensvb,

Sep 6, 2012 9:10 AM in reply to Bob Bringhurst

Report

I cannot use the desktop viewer, because it is not capable of SVG in HTML which we use on every page. The desktop viewer is really not the best product.

Also it works on iOS6 beta without any problem.

|

Mark as:

Currently Being Moderated

8. Nathan Marroquin,

Sep 6, 2012 11:10 AM in reply to jensvb

Report

I saw this issue around 8:30 am Pacific time on both my iPhone 4 and iPad 3 (both running the latest iOS 5). Both were installed through iTunes.

The specific issue is that folios that are not published (i.e. they have the blue slash w/ lightning bolt) aren't appearing in the Library.

I was getting ready to capture some details on the network calls and launched both viewers and now I'm seeing them. Very strange.

If you switch to a different app and back again does the problem resolve itself? If not, perhaps quitting the app completely and launching fixes it.

We still need to understand why the folios were excluded, there's some network communication error going on.

|

Mark as:

Currently Being Moderated

9. jensvb,

Sep 6, 2012 11:09 PM in reply to Nathan Marroquin

Report

We found the mistake:

Because the 1024 x 768 resolution look really crappy on the iPad 3, we only created the iPad 3 resolution and this is why it was not showing on the older iPads. It had nothing to do with the iOS6 beta.

We thought the older iPads could open the high resolution folios as well, but obviously you have to create a second folio.

I hope this help other people having problems with this issue.

Jens

|

Mark as:

Digital Publishing Suite

Folios will not appear on iPad, or iPhone

Sep 5, 2012 8:27 PM

More Like This

Incoming Links

Bookmarked By (0)

Answers + Points = Status