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cdaa@aol.com
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Question about Creative Cloud Support

Sep 5, 2012 6:58 PM

Tags: #support #creative_cloud #adobe_creative_cloud #technical_support

I believe I still have about 20 days left of the original support that came with my subscription to Creative Cloud. How do I use that support? I don't think I've talked to support other than in the product help questions yet. I also need to find out what type of support I should buy after that runs out. I'm a designer who has started building websites with Muse. I am also trying to understand Business Catalyst hosting. "Thank you", in advance!

 
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  • Currently Being Moderated
    Sep 6, 2012 12:35 PM   in reply to cdaa@aol.com

    In my opinion you really don't need to purchase additional support at least as far as the Business Catalyst end goes. Business Catalyst has one of the best support teams of any of the products I have seen. They also have there own support channels rather than the generic Adobe help.

     

    For Business Catalyst you also can get more help avenues if you become a paid partner.

     
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  • Currently Being Moderated
    Sep 6, 2012 1:25 PM   in reply to cdaa@aol.com

    You should post your questions over in the Business Catalyst forum here http://forums.adobe.com/community/business_catalyst. They will be able to help you.

     
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  • Currently Being Moderated
    Sep 6, 2012 1:46 PM   in reply to cdaa@aol.com

    certifies the Domain, or is that for GoDaddy to do?

     

    Not clear on what you mean by certify the domain? If you mean purchase and register a domain, then yes, you can do it with GoDaddy

        - can direct me to the web Business Registration site. Is there a cost for web B.Registration?

     

    Again, not sure what web business registration you are referring to?

    - can generate or provide a SSL certified domain certificate for use on my client's web-site?

     

    Yes, all BC sites use a shared certificate under the worldsecuresystems.com domain.

     

    - provides SEO, and what exactly does that include?

     

    Business Catalyst has all of the SEO features such as Meta tags, SEO friendly URLS, etc.

        - has custom targeted lists available for different industries & businesses in your e-mail marketing program?

     

    Absolutely. BC has a great email marketing setup. It does what you mention and more ....

    - has a way to e-mail the support department directly? Or communicate in a way other than chat? I am new to web-stuff. I've been a Marketing/Advertising/Print designer/production guy for 30 years.

          (I remember squeeky marker & chalk layouts, and keylining!)

        

    There is an additional support forum for paid partners as well as faster track to Live Chat and second level support.

    - can tell me how to become a partner. I don't want to pay a thousand dollars. But I have at present, 4 sites I will be doing. I would guess I'd be an "individual" or "developer".

     

    You can become a Free partner. It doesn't have all the extra support features and many of the perks though. Any paid partner such as myself can send you a promo code for a small 5% discount on a paid partnership as well.

     

    If you have already created a BC site, you are already a Free Partner. Go to anyone of your BC sites you created and add /partnerportal to the address. Example; mysite.businesscatalyst.com/partnerportal

     

    Login with your ID that you used when creating the sites. You can access all of your sites from that one location.

     

    Hope that helps!

     
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