After publishing, some slides that have audio do not play aby sound. After re-publishing, different slides with audio don't play any sound, and the ones that did not work before, now work. At first, I thought I was experiencing a difference between browsers but this beavior is the same in both IE 9 and Chrome. All the audio plays back correctly when previewing.
Any idea what's wrong?
I'm using Windows 7. The project had been about 80 slides. I split it in half and linked both halves together, then published and at first thought that that worked. Then I noticed that the audio was dropped in one of the projects. I copied all 40 of those slides and pasted them into a new project and published that. All was fine.
It's a lot of needless work to have to split up projects to make them smaller and then also have to copy and past slides to fresh projects in order to get the audio to work. Before doing all that, I had even tried closing the app and re-opening it, rebooting the machine and running the app as Administrator. The only thing that worked was copying slides to new projects.
That's way too fragile.
Let me know what else you're thinking or if you know of any robust solution.
Odd thing is it is intermittent. There are a bunch of oddities going on with the 6 release and I notice all sorts of "ghosts" with the Mac Version - I've gotten to the point of just closing the program and restarting it and they seem to go away.
IMHO the 6 release is not ready for primetime - yet it's what I have to work with at this point.
And the documentation is even worse than the software problems, again IMHO
Good luck and maybe we'll get an update that fixes some of the uglies soon.
I agree with the statement that version 6 is not ready for prime time and I too had to break out my tutorials into smaller modules to get them to work correctly. I'm in the process of testing publishing to different versions of Flash. I've sent Flash 10 files to co-workers to test and have had some funky issues, lines across the screens, slides bleeding into one another etc. So now I'm going to try publishing to Flash 11 and see what that brings. I know that we are still on IE 8 at work, but Flash 11 works for me so I'm going to see if it will for others. You may want to play with that as well.
As for audio, my narration gets cut off at the beginning and end if I don't physically go in and add silence to the beginning and end of the wavelength. I usually insert about .5 sec. I don't know if that will help you with your issue, but just thought I'd throw it out there. Also, someone posted that this audio issue has been around since 5.0 or there abouts. I just hope Adobe keeps an ear on these forums and works on resolving some of these issues or, in the least, coming up with workarounds....good luck Charlie!!!
Thanks for your comments and suggestions, gem17. I think I will go ahead and see if publishing to Flash 11 works better. Curiously, I have not experienced the audio clipping problem that others have with the beginning or end of a slide, but I usually leave a bit of silence on either end anyway. I’ll watch that though.
Thanks again and I’ll let all know how my Flash 11 testing goes.
We are experiencing the same problem. All slides have audio and play fine in preview mode. After publishing, audio will randomly not play on certain slides. Publish again. It will play on some or all of the slides it previously did not play on, but then will not play on other, different slides. There seems to be no rhyme or reason. It's frustrating and time-consuming because we are forced to re-review (with audio) every single project every time we re-publish it even for minor changes unrelated to audio. The projects are not particularly large-- averaging about 30 slides. We have never experienced this problem in CP5. However, there is one notable difference: In the CP5 projects, a human manually voiced each slide. In CP6, we are using the Text-to-Speech functionality. However, it ultimately creates the same type of audio files, so I still can't see how that is the problem.
Well I do voice overs for all of my tutorials and found that adding silence to the beginning and end solved my getting "cutoff" issue. Your issue is that some of the slides don't play audio when published, correct? Have you tried the publishing to the different versions of Flash Player? That may or may not help, but it's worth a try. Let me know if you want to email me any of the files and I'll see how they behave on my end if you like.
I'm currently experiencing issues with buttons not working after opening an older version of a cptx (5.5) in 6.0 and upgrading the file. I'm also publishing to Flash Player 11 so I'm not sure what the issue is. Someone was kind enough to offer several suggestions that I'll be trying in the morning. I'll post any answers when/if I find out what's going on.
Thanks for the input!!!
I'm having this problem now as well, haven't found a work around apart from gem17's blank audio before and after the dialgoue. I've published around 20 files in two weeks and only two files have had this problem. I've just discovered this problem in a project with 140 slides all with advanced actions..YAY. Off to do some audio editing.
Is there any official word from Adobe that they are looking into these bugs?
Saying that I'm a huge fan of this software package
I have found a work around that works for me at least.
I'm not sure it works on all files but it worked on my 140 slide behemoth.
Go to file -> Publish -> Preferences -> SWF Size and quality
Then change the settings slider down to custom,
Check Retain slide quality setting
Check Advanced project compression
Check Compress SWF file
I'd love to know if this worked for you or of if it is just my file. Many thanks
These are my settings and I still have the audio cutoff issue if I don't add silence to the beginning and end of all of my slides. It's annoying that when I initially record and add the silence it gets stripped off the wavelength so I have to edit the wavelength and add it back in. That's two edits for each slide, very tedious. Thanks for the workaround though. Have you heard anything from the Adobe camp on getting these kinks worked out?
Sorry for not replying to you sooner.
No no news from Adobe yet, but I'm crossing my fingers. Is there a detailed bug list? I'm start to amp up production of more Captivate tutorials and would love to know what to look out for. Being blind sided by these things is never fun.
I apologize for not getting back sooner, been swamped at work and I'm
moving. OK here is my laundry list of bugs and nice to haves:
- BUG - If I add silence to the beginning or end of a wavelength, it
gets cut off when I save and close the wavelength. I then have to reopen
the wavelength and add it back in and save it again. If I don't add silence
the audio gets cut off when I publish. This has to be done for every slide
I have and it's very repetitive.
- BUG - If I create a movie over say 45 slides, the slides bleed into
one another and images are lost or added to the next slide. If I use Fade
for the transition it's even worse.
- BUG - If I use Fade for a transition between slides with characters
the characters bleed from one slide to the next.
- NICE TO HAVE - The ability to set Preferences for characters per
project or for all projects. For example, set the size and duration
- NICE TO HAVE - It would be nice to have the default tab on the audio
wavelengths be Edit not Add or Replace. I do a lot of narrating so having
to click Edit for each slide becomes tedious.
OK, I want to be clear that I'm not beating up Adobe programmers and I do
LOVE the tool. It would just be a smoother experience if the above worked
or were in place. I do also have to add that I love all of the new widgets
and games!!! Haven't had time to explore them all, but I will soon and I'll
let you know more when I do. BTW are you sharing these email threads with
Adobe? Maybe we should put this online, what do you think?
If you truly want anything done about these issues, you need to log each one as a separate bug report or enhancement request.
Here is the link: https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform&product=5
Just telling people here on the user forum doesn't mean Adobe will put it on the next dev cycle for Captivate.
I was wondering if you ever got a fix from Adobe for this issue. I am using Captivate 6 on a Windows Xp system, and the problem occurs in IE fr me as well. I have never had this problem in 5 or 5.5, and I am really disappointed, especially since the file will not convert back to prior versions.
It has the same random outages in exe and swf files. I even went back to publishing it in Flash 9. I was hoping maybe you heard of a definite fix. My presentation is only 27 slides, but everything posted above is a lot to try.
One thing to try for the characters bleeding from one slide to the next is to remove the option for Advanced Project Compression. Go to Edit, Preferences, SWF Size and Quality, and de-select that option. Then publish again.
I think the process of compressing the file greatly causes the bleeding to occur.
I’m not totally clear on which problem you are experiencing as there are a lot of items included in this post. However, we have found that selecting the “Force re-publish all the slides” check box when publishing a project fixes the problem of audio disappearing on random slides in published projects.
My work around detailed above has worked for me so far. Someone suggested that if you run into a problem with captivate, simply copy and past all of the slides from the original project to a new one.
This has worked when I have been unable to export files to HTML 5.
I think I have found a way the audio gets playing. Not the perfect solution but better for the time being.
Whenever I get this audio issue I change the version of Flash player and re-publish the course. Until everything works fine I use that version. When problem arises i change the version and it works again.
Funny but it helped me a lot.
P.S. I keep switching between Flash player 11, 10.2 and 10.
I am having the same problem.
I have a bullying in the work place training I thoughr was ready to go but when
I put it on the web the sides play the audio narration intermittently.
I used the slide notes option to convert text to speech.
Is adobe going to fix this problen soon?
Just to let you know my fix for this issue..
I created a new blank project.
I then pasted the slides not playing the sound into the blank project and then copied the slides from the new blank project back to the original project and then on the old slides i clicked the eye to make them invisible so they do not play. That seemed to work for me.
Hope this makes sense. It worked for me... I have been working on this for that past 3 days trying to figure it out.
I too experienced this very frustrating issue...
My fix was to copy all of the slides and paste them into the same projects, then delete the original slides. It was very much a trial and error fix, but in the end I got a published version that contained all of my audio clips. Lets hope I dont have to make any changes to it!
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