Classification: UNCLASSIFIED

Caveats: NONE

Thank you very much for contacting me.

The OS I'm using is Windows XP, Home Edition, Version 2002, Service Pack 3

Adobe X (10.1.1)

I subscribe to an online magazine.  Every month, I get an E-mail with this link:

http://www.monitoringtimes.com/MT/html/download_issue.html

I click on that link and click on the current month's magazine (September 2012) and a login message appears which requires a USER Name

And PASSWORD

What occurs next is you are asked to AGREE or DO NOT AGREE with the download.  I click AGREE

The next thing that happens is I'm asked whether I want the Low Resolution or High Resolution version.  While I have NO problem downloading the LOW Resolution version, my current problem (that I wrote you all about) is downloading the HIGH Resolution version.

After clicking on the High Resolution version, the screen goes black (the lower portion) and remains that way for a while (MUCH longer than when you ask for the LOW Resolution version of the magazine) and then, finally, I get

Adobe error: "Adobe Reader X" and "The file is damaged and could not be repaired.  Local\EWHf@B'))%@"

I'd like to give you the link(s) but I signed a statement that I wouldn't (a condition of the subscription).  The important factors are:

I CAN download the smaller file (LOW RESOLUTION) but NOT the HIGH RESOLUTION (larger file size).  MOST of the downloads have been the HIGH RESOLUTION and never had any problems.  Yesterday was my first such problem.  I had several issues to download and hoped to download the HIGH RESOLUTION as I'd always done and while MOST were downloaded just fine, there were two (2) months of the magazine where I COULD DOWNLOAD the LOW RESOLUTION version but NOT the HIGH.  The publisher claims they've had no calls about the editions I've had problems with.

Finally, I am using the laptop I always use and am at work using it where I get a VERY strong signal from VERIZON for my USB Modem which is how I get onto the Internet.

Does any of this help to "Point the Finger" at something?

Thanks very much.

         Ken

CELL (Verizon):  (732) 996-3087

Classification: UNCLASSIFIED

Caveats: NONE

Ankit,

I apologize if I've misunderstood your name as my intention was to use your first name.  I hope I have.  I will try the newer version of Adobe X and will report back as soon as I've tried downloading the two editions of that magazine that I was not able to download.  Seems odd that I'd have no problem downloading the majority of the 2012 magazines (except for May (I believe) and September 2012) all in HIGH RESOLUTION, but will try again once I get the most current version of Adobe Reader.  Thank you again!

Sincerely,

Ken

CELL (Verizon):  (732) 996-3087

Classification: UNCLASSIFIED

Caveats: NONE

I'm not sure what you are asking but I've never had any problems with opening, saving, saving as, etc.  pdf documents.  When I want to view a .pdf I double-click on the file name and voila, it opens.

In this case, I'm a subscriber to a magazine that offers hi resolution versions or low resolutions.  I normally have downloaded the high resolution versions and had NO problems until recently when I went to download the March 2012 and September 2012 editions.  Today, I tried to download the March edition TODAY and had no problems.  I figured I'd try the last edition that gave me a fit, the September 2012 edition but no go.   I get the error message again.  When I tried to download the Adobe Reader 10.1.4 I had some problems but THINK I was able to download ok.  I'm presently shutting off the laptop but plan to boot again to insure that I really DID download the 10.1.4 successfully.  I'll write again once I boot again and check which version I have in my laptop.  After downloading 10.1.4 successfully (according to the message on the screen) I went to my desktop to look for the icon but didn't see it.  I will try to find where I downloaded the Reader as I thought I was putting it in my Programs folder in an Adobe folder within but didn't see it.  Will look again later.

         Ken

Classification: UNCLASSIFIED

Caveats: NONE

Would you please tell me how to do what you've recommended?  What still bothers me is that in the past, I never had any problems doing what I'm trying to do now.  I'm anxious to try what you've suggested but I'd downloaded at least 12 to 15 editions in the past of the high resolution type (just like the two that gave me a hard time and caused me to write you all).  Thanks so much for taking time out of your busy day to help me.

Sincerely,

         Ken

Classification: UNCLASSIFIED

Caveats: NONE

Pat,

I've tried downloading the most current version of AdobeReader (10.1.4) which had been suggested, and the suggestion about clicking on the file to be downloaded but using the mouse to perform a "SAVE TARGET AS," but found NO difference in outcome.

My attempts to download high resolution versions of the magazine have never been an issue before (2011 and a few monthly editions in 2012 (Jan, Feb, April, June, July, August) but did have TEMPERARY problems with the MARCH and May editions but later had no problems.  Still can't download the September 2012 High Res. Edition but LOW res is fine, never a problem.

Note that since I last corresponded (within the last week), I was successful in downloading the HIGH Resolution version of the MARCH-2012 Edition of the magazine but STILL cannot download the September HIGH Resolution edition of the magazine.  Had NO problem downloading the LOW resolution versions of the magazine.

I'm of the opinion that it's the FILE that is the problem, not the WAY I'm downloading, but not sharp enough to be knowledgeable as to why I have that OPINION.  Will wait for your reply and any suggestions yet to come from you all.

Thank you (and the others (e.g. Jive-1719428165-10lp9-2-2rf6s, Ankit_Jain, etc.) for all efforts to help me thus far.

Sincerely,

         Ken