After upgrading my operating system I cannot use Photoshop Elements 10. The pinwheel just spins and spins and I have to force quit to get out of the program. I uninstalled my first copy and reinstalled and same problem. Help.
Reinstalling doesn't delete the preferences and it's very important in lion and mountain lion to remove the prefs after a major version upgrade, like 10.6 to 10.7 or 10.7 to 10.8.
Go to your username>library>preferences and delete:
Adobe Photoshop Elements 10 paths
Adobe Photoshop Elements 10 settings
and any lockfiles with the same names.
That library is hidden in 10.8. To see it, in the finder click the Go menu and hold down the option key. It will appear below the little house for your user account. While you're in there go to the Saved Application States folder and delete everything for PSE.
It wouldn't hurt to repair permissions, either.
Did you go into the Saved Application States folder and delete the one for PSE as I suggested in my previous posts? That is crucial. It's in your username>library>Saved Application States.
Do you mean you don't know how to repair permissions? Go to your Applications>Utilities>Disk Utility and click the name of your hard drive in the list on the left. Then click Repair Permissions. It takes a while. Don't get upset about any messages you see scrolling through the window while it's working. All is well unless at the end it throws up a big red warning that the repair failed.
Okay. To create a new user go to system prefs>Users & Groups, click the lock so you can make changes, then click the plus button at the bottom left of the window and create a new account. For the type of account choose Administrator, then log out of your current account and log in as the new user and see if PSE works any better.
Barb, not sure how this worked but I did as you suggested. It worked when I created a new user. I then logged out and logged back in as original user and it worked with that too. Thanks for your help. I hope this keeps on working. You are a genius
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