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Mpowell23
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Photoshop CS6 Will not Launch.

Sep 6, 2012 2:24 PM

Tags: #photoshop #lion #mac #crashing #cs6 #when #starting #10.7.4

Photoshop CS6 will not launch on my Mac running Lion 10.7.4. I've re-installed 4 times.  The problem initially happened after installing a popular 3rd party script, (which works fine on my other computers) but I have trasehd those script files plus un-installed & re-installed Photoshop multiple times and it continually crashes on start-up.  The error messages I am getting are attached to this message.  The start up-screen launches but then it crashes after it says "Loding brushes..."  Please help, I'm at the end of my rope. Sincerely.

2894 Views   10 Replies   Latest reply: Bill Hunt, Sep 7, 2012 9:42 AM
 
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  • Curt Y
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    1. Curt Y,
    Sep 6, 2012 2:47 PM   in reply to Mpowell23
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    If you install CS6 does it run without adding any other files?  Like the brushes, are you adding extra brushes?

     

    Get it running first before adding anything, and don't add plugins from previous versions.

     
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  • Mpowell23
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    2. Mpowell23,
    Sep 6, 2012 2:50 PM   in reply to Curt Y
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    I'm sorry, I meant to say that I am running cs5, not cs6. That was a mistake on my part. I am not adding any extra files at all. no brushes or anything.  just trying to get the program to open at this point.  thanks for your help.

     
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  • Mpowell23
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    3. Mpowell23,
    Sep 6, 2012 2:51 PM   in reply to Mpowell23
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    oh, & here are the error messages I'm getting.  meant to attach those to the original post.  Screen Shot 2012-09-06 at 11.39.49 AM.png

     
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  • conroy
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    4. conroy,
    Sep 6, 2012 2:55 PM   in reply to Mpowell23
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    Try the CS Cleaner Tool

     

    http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation -problems.html

     
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  • Mpowell23
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    5. Mpowell23,
    Sep 6, 2012 3:58 PM   in reply to conroy
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    ok, tried the cleaner tool & deleted everything CS related.  re-installed, photoshop, deleted presets on start-up and the problem persists.  absolutely will not start-up.

     
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  • arij2010
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    6. arij2010,
    Sep 7, 2012 3:03 AM   in reply to Mpowell23
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    Cleaner tool doesn't detect single installs but only suites.

    Try to delete all these files and reinstall :

    • [Startup Disk]/Library/Application Support/Adobe/Adobe PCD

    • [Startup Disk]/Library/Application Support/Adobe/caps

    • [Startup Disk]/Library/Application Support/Adobe/backup

    • [MacHD]/Utilisateurs/[votre session]/Bibliotheque/Preferences/Adobe Photoshop CS5 Settings/

                ===> Adobe Photoshop CS5 Prefs.psp

     
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  • Noel Carboni
    21,326 posts
    Dec 23, 2006
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    7. Noel Carboni,
    Sep 7, 2012 5:13 AM   in reply to arij2010
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    arij2010 wrote:

     

    Cleaner tool doesn't detect single installs but only suites.

     

    To the best of my knowledge that's not true.  Have you seen it fail to clean up a Photoshop standalone installation?  I know I've used it to clean up a Photoshop CS6 public beta installation.

     

    -Noel

     
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  • arij2010
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    8. arij2010,
    Sep 7, 2012 5:40 AM   in reply to Mpowell23
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    Normally it detect only suite installation and cloud.

     
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  • Curt Y
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    9. Curt Y,
    Sep 7, 2012 7:53 AM   in reply to arij2010
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    arij2010 wrote:

     

    Cleaner tool doesn't detect single installs but only suites.

    That does not compute as the Adobe Script Cleaner tool is the recommended course for single products given, by even Adobe staff.  Can you provide documentation?

     
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  • Bill Hunt
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    10. Bill Hunt,
    Sep 7, 2012 9:42 AM   in reply to Curt Y
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    I cannot directly address Photoshop stand-alone, but the Adobe Creative Suite Cleaner Tool WILL work with stand-alone installations of Premiere Pro.

     

    Good luck to the OP,

     

    Hunt

     
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