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Renew you Subscription.

Sep 6, 2012 2:51 PM

Tags: #trial #cs6 #subscription #creative_cloud

How can I fix Creative Cloud from disabling all apps and displaying RENEW YOUR SUBSCRIPTION. This is very frustrating and is happening time and time again. Adobe doesnt seem to want to/know how to fix it!!!!!!!

450 Views 3 Replies Latest reply: Jeff A Wright, Sep 7, 2012 8:55 AM

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1. _techkid123_,

Sep 6, 2012 3:44 PM in reply to KiwiFan

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Hi!

Can we try to enter Adobe Id and Password when it gives the error as RENEW YOUR SUBSCRIPTION . If that Helps.

you need to enter your Adobe id and password to all apps but just one that will activate the rest of the Suite.

If this does not

We will need to Uninstall the Adobe Application Manager.

Once uninstalled we can redownload the latest version from

http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773 - for Windows
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774 - For Mac

install the AAM and then try to activate the application,

Hope It Helps
Thanks

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2. KiwiFan,

Sep 6, 2012 9:46 PM in reply to _techkid123_

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Thanks for your help techkid, it still doesnt work though. Adobe, WHEN ARE YOU GOING TO ACKNOWLEDGE THAT YOU HAVE A PROBLEM AND FIX IT!!!! THIS HAS BEEN GOING ON FAR TO LONG PISSING EVERYONE OFF.

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3. Jeff A Wright,

Sep 7, 2012 8:55 AM in reply to KiwiFan

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KiwiFan have you contacted our support team regarding your subscription issues? If so can you please post your case number so that myself or another Adobe employee can review the interaction.

If you have not contacted our support team I would recommend doing so. Trying to resolve subscription issues via a public forum is very difficult as part of the process would require the exchange of personal information. You can contact our chat support at http://adobe.ly/yxj0t6.

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