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Pat Willener
Pat Willener
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Adobe Account Information

Sep 5, 2012 9:37 PM

Tags: #adobe_profiles

First the question: how do I change it to English?

Background:

there are several open topics from users who have difficulties with their account information, so I wanted to test it myself.  From my Profile I click on Edit Adobe Profile (URL https://www.adobe.com/cfusion/membership/index.cfm?view=snMemActDtls&l oc=en_us&nf=1 -- note the loc=en_us in there)

ap1.PNG

Nice.  But there is nothing here, so I click on the Personal Info tab; the URL changes to https://www.adobe.com/jp/account/account-information.html

ap2.PNG

Why does this have to be in Japanese?  I know I am in Japan, but my Windows version is US-English, and so is my browser and all installed programs.

 

So I remove the /jp/ from the URL; for a second I see the page in English, then the /jp/ reappears, and so does the Japanese page.

So I replace the /jp/ with /en/; for a second I see the page in English, then the /jp/ reappears, and so does the Japanese page.

 

More and more websites do this (Google!): your IP address shows that you are in Japan, so you cannot possibly read English; have it in Japanese!

 

PLEASE STOP DOING THAT!

Back to my question: how can I change it to English?

642 Views   4 Replies   Latest reply: Pat Willener, Sep 6, 2012 5:37 PM
 
Replies
  • mytaxsite.co.uk
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    1. mytaxsite.co.uk,
    Sep 5, 2012 10:23 PM   in reply to Pat Willener
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    Not sure I know the answer but have you tried logging in to Adobe from this link:

     

    <http://www.adobe.com>

     

    By going to that link, you need to logout (if you are logged in) and then log in again.  The reason I am saying this is because I had a similar problem once but it was more about changing my profile and mail address for new products.  I had to login at this link:

     

    <http://www/adobe.co.uk>

     

    to make any changes.  Adobe dot com did not allow me to make any changes.  I am, of course, based in the UK.

     
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  • Pat Willener
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    2. Pat Willener,
    Sep 6, 2012 2:04 AM   in reply to mytaxsite.co.uk
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    Thank you for the suggestion.  Unfortunately the same thing happens if I do that:

    • sign-out
    • sign-in
    • select My Information from the drop-down menu

    then for half a second the page appears in English, then switches to Japanese.

     
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  • MichaelKazlow
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    3. MichaelKazlow,
    Sep 6, 2012 8:30 AM   in reply to Pat Willener
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    Pat,

     

    I haven't tried in a while, but on the main Adobe page, there was a link to change your location. See if it still exists and if changing your location changes your language.

     

    Double-checked, it has moved from the top of the page to the bottom of the page and is now called Change your region.

     
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  • Pat Willener
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    4. Pat Willener,
    Sep 6, 2012 5:37 PM   in reply to MichaelKazlow
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    Yes, it's still there, and it's set to United States.  On that particular page it's not there.

     
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