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HELPMEPLS1234
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New Flash player crashes IE9

Apr 3, 2012 5:17 PM

I have been trying to watch some TV episodes on CTV.ca and it keeps crashing.  I've installed the latest version of FLASH and now I wish I hadn't.

Since it is a major Canadian network, I would think the website is not the problem.

 

Is there a bug in the new Flash 11?

 

Computer is Win7, 64 bit running IE9.

4234 Views   9 Replies   Latest reply: Chris Campbell, Sep 11, 2012 1:43 PM
 
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  • libflashplayer.so
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    1. libflashplayer.so,
    Apr 6, 2012 10:06 AM   in reply to HELPMEPLS1234
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    would you mind to follow the instructions how to file a crash bug?

    http://helpx.adobe.com/flash-player/kb/report-flash-player-crash.html# main_1__Add_a_bug_in_the_Adobe_Bugbase

     

    does the issue only happen with video on CTV.ca or is the issue more wide spread and reproduces on youtube or other? if it is video only, wold you also include the folowing information in your crash report?

    http://helpx.adobe.com/flash-player/kb/video-playback-issues.html

     

    for solutions, you may want to see if there are new available video card drivers for your gpu and install it.  also, if you just want to get up and running  you can uninstall your current player and install an archived version.  this would not be ideal, because the archive players will not have all security updates.

     

    archive player page: http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions. html

     
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  • HELPMEPLS1234
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    2. HELPMEPLS1234,
    Apr 7, 2012 6:26 AM   in reply to libflashplayer.so
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    You’re kidding!  I just want to revert back to Adobe Flash previous version.  I don’t need to spend ½ hour filling in your forms.

     
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  • libflashplayer.so
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    3. libflashplayer.so,
    Apr 7, 2012 10:08 AM   in reply to HELPMEPLS1234
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    we provided that option.  follow the instructions in the archive player link that is provided in my previous post.

     
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  • HELPMEPLS1234
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    4. HELPMEPLS1234,
    Apr 9, 2012 2:44 PM   in reply to HELPMEPLS1234
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    Got it working on my own by experimenting with different versions of IE and FLASH

     

    I tried running the website from IE9 32-bit version and it works!  So there is something screwy about FLASH in IE9 64 bit that causes crashes.

     

    Now running both up to date versions of IE9 and FLASH 11.2 but using the 32-bit version of IE9.

     

    Someone should tell microsoft?  or maybe it is still  an adobe problem? 

     
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  • HELPMEPLS1234
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    5. HELPMEPLS1234,
    Apr 21, 2012 10:05 AM   in reply to HELPMEPLS1234
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    Even stranger...

     

    I can get Adobe FLASH to work with IE9 64 bit IF I Turn on the F12 Developer tools and turn on "start capturing".  It runs fine with the debugging tool on.

     

    so somewhere ... between Adobe and Microsoft is a solution.

     

    Very very strange behaviour.

     
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  • EshwarEanugu
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    6. EshwarEanugu,
    Sep 6, 2012 5:06 AM   in reply to HELPMEPLS1234
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    .I have a application where we are opening  flex pages in new window from javascript. IE9 crashes when we close a flex  page before page completes loading  which is opened in new window via Javascript  ."A probelm with the webpage caused IE to close and reopen" which  refreshes  the Application URl and looses all data  on my main page.

     

       

     

     

    I have a Flex application which opens in a new window when I click on javascript link in another window. If I close the flex application window, using the browser close button, while it's still loading, more precisely, just before the datagrid is displayed, the screen kind of hangs for less than a second, if I close the screen in that moment, IE9 crashes and the following message is displayed: It works fine if I disable Flash player plugin as swf will not be loaded .

     

    I've tried all the solutions I found online, but none worked:

    • adding the website to compatibility view
    • updating the java plugin
    • disabling/enabling plugins
    • reset internet explorer settings
    • install the latest updates
    • using microsoft tool "fix it"
    • use software rendering instead of GPU rendering.

     

    Please help.

     
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  • Chris Campbell
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    May 4, 2010
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    7. Chris Campbell,
    Sep 6, 2012 2:39 PM   in reply to EshwarEanugu
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    @EshwarEanugu - You could be running into the following bug:

     

    https://bugbase.adobe.com/index.cfm?event=bug&id=3318993

     

    Would you be willing to comment on the bug and let us know what hardware your running and provide a link to your application?  Any steps we can get to reproduce this problem would be helpful.  I've also been asking users for crash dumps if you'd be willing to generate those too.

     

    http://forums.adobe.com/message/4658082#4658082

     
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  • EshwarEanugu
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    8. EshwarEanugu,
    Sep 7, 2012 6:29 AM   in reply to Chris Campbell
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    Hi Chris,

     

    Thanks for the reply. Its happenign on all the machines but I am using a Hp elitebook Windows 7, Adobe Flash player 11.4.402.265, IE9 browser. 8Gb Ram.

     

    This issue is happening only in IE9 works perfetly in IE8,FF,Chrome,Safari.For security reasons I can't give application URL.

     

    I was trying for crash dump on my machine but was not able to as I don't see Crash dump folder under local in my system.

     

    If you could help me in generating crash dump file  I can send the crash dump file.

     
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  • Chris Campbell
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    May 4, 2010
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    9. Chris Campbell,
    Sep 11, 2012 1:43 PM   in reply to EshwarEanugu
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    Do these machines happen to have finger print readers?  If so, we think we've discovered the problem (it has to do with accessibility APIs) and are working to come up with a solution asap.  If you'd like to follow our progress, please see the forum or bug threads posted above.

     

    Thanks,

    Chris

     
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