Thanks for your reply Dave,
We are always constantly connected to the internet, even overnight most of our computers are left on or on stand-by. I can confirm that the first notice I get of our subscription supposedly needing to be "renewed" is when I try to open Photoshop for example and it comes up with the message saying "Renew your Subscription", with the only way of escaping this being uninstalling each individual application and reinstalling it, which does substantially use up and put us over our monthly broadband allowance, as we have Creative Cloud on 2 computers. This has happened at least 3 times now since about May 30th, the last time being this week. I did contact support, but for a start found it difficult trying to interpret what they said to audible English, especially when they kept thinking that my problem was the monthly license status check, when in fact it is that I am being asked to renew the subscription as if the 12 months is up. Even if I try to select 'Renew your subscription', it then informs me that I can not renew it, whether it is because of internet connectivity or firewall protection, who knows? After almost 1 hour on the phone, I just let them tell me an answer that wasn't the answer. But I still can't use any applications and I am back to square one. They have actually sent me a Customer Support Portal which is pending my response, but I thought I would first lodge a question on the Adobe Forum. When the software does confirm the license status, are we aware at all that it has or is being checked? Or is the first message we get supposed to be when we actually are required to renew our subscription after 12 months?
