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MMS251
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Folio Builder Cant Sign In: Phantom Update Required

Sep 7, 2012 6:56 AM

Hi all -

 

I am using ID CS6 and have often succesfully used Folio Builder and DPS... Out of nowhere I am getting the error:

 

A software update is required to use Digital Publishing Suite. Please go to the Help menu and select Updates to get the required software.

 

However, when I attempt to update I am getting a message that my ID instalation does not require an update... An unedning loop and I need to demo soon for my company to make a buy decision to expand its use of ID and ultimately DPS... Help

 

- Thanks,

 

MMS

 
Replies
  • Currently Being Moderated
    Sep 7, 2012 6:58 AM   in reply to MMS251

    Moved to DPS...

     
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  • Currently Being Moderated
    Sep 7, 2012 7:00 AM   in reply to MMS251

    Trash your preferences.

     

     

     

    Please post any further DPS questions in the DPS forum: http://forums.adobe.com/community/dps

     

     

     

    Bob

     
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  • Currently Being Moderated
    Sep 7, 2012 8:38 AM   in reply to MMS251

    I can tell you it happened to me yesterday and trashing my prefs did work.

     

     

     

    Are you on Windows or Mac?

     

     

     

    Bob

     
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  • Currently Being Moderated
    Sep 7, 2012 8:55 AM   in reply to MMS251

    Try deleting the contents of your *appdata*\StageManager.BD092818F67280F4B42B04877600987F0111B594.1\Loc al Store\dmp folder. Be warned: this will delete any local folios you may have created, so you'll have to re-create those folios.

     

    Am not convinced this will help, but it might. Please let me know either way. Thanks!

     

    Neil

     
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  • Currently Being Moderated
    Sep 8, 2012 7:21 AM   in reply to MMS251

    Sigh, I put * instead of %. Try %appdata%\StageManager.BD092818F67280F4B42B04877600987F0111B594.1\Loc al Store\dmp.

     

    Neil

     
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