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Art Scott Fotografie Calculating status...

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POP OVER MESSAGE: Your Serial Number is INVALID.....

Sep 7, 2012 8:13 AM

I have been using PSCS4 for several years now it has ran flawlessly all this time......

ALL OF A SUDDEN YESTERDAY I GET A POP OVER MESSAGE: YOUR SERIAL NUMBER IS INVALID AND IT HAD THE SERIAL NUMBER IN THE BOXES....SO I GET MY DISK OUT AND IT MATCHES PERFECTLY...I CHECK ON MY SOFTWARE HARDRIVE AND THE WORD DOC i CREATED WITH SERIL NUMBER...PERFECT MATCH.....

So I want answers... Why the hell is my serial number invalid all of a sudden???????????????????

599 Views 3 Replies Latest reply: Mylenium, Sep 7, 2012 8:50 AM

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1. CameraAnn,

Sep 7, 2012 8:38 AM in reply to Art Scott Fotografie

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Where did you buy it originally?

If you registered it wth Adobe, try calling Customer Service.

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2. Curt Y,

Sep 7, 2012 8:48 AM in reply to Art Scott Fotografie

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You might also try to reset preferences. Start PS and immediately hold down Ctrl + Alt + Shift keys. You should get a reset window. Say yes.

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3. Mylenium,

Sep 7, 2012 8:50 AM in reply to Art Scott Fotografie

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As Ann said, get in touch with support and run the drill as described here:

Error "Licensing has stopped working" | Windows

Error "Licensing has stopped working" | Mac OS

This could simply be a technical breakdown in the licensing system. if it's not and the number has for some reason been blacklisted, a call to support can clarify matters.

Mylenium

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POP OVER MESSAGE: Your Serial Number is INVALID.....

Sep 7, 2012 8:13 AM

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