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Problems with XDCAM EX Footage

May 21, 2012 2:00 PM

Tags: #cs6 #xdcam #ex-1 #ex-3
  Latest reply: alextheshoe, Oct 3, 2012 9:27 AM
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    Sep 6, 2012 10:29 AM   in reply to Roddy Mc

    Roddy Mc wrote:

     

    Is there also a fix for MXF files video tearing ergo Canon XF series?

     

    I just triet it out. I imported some footage from scratch, that had been troublesome before. I played back several clips of a total of 1:30 hrs. and did som scrubbing real hard back and forth in a bunch of small clips, and so far it seems pretty ok with my Canon XF footage.

     

    /Ulf

     
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    Sep 6, 2012 12:03 PM   in reply to UlfLaursen

    Ulf thanks for the update I appreciate it.

     
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    Sep 7, 2012 6:43 AM   in reply to digitalkiln

    The 6.02 update seems to be working for my Cannon XF100 footage.

     

    Okay Adobe..... I guess you can stay over. But you don't get a key to the house... we still have some trust to rebuild.

     
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    Sep 7, 2012 6:52 AM   in reply to Stephen_Spider

    I also applied the regedit described in this thread.

     

    http://forums.adobe.com/message/4680485#4680485

     

    It supposedly can help with multitheadred performace. I don't have a comparison, but it works fine on my office system that has a Core-i7.

     
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    Sep 7, 2012 6:53 AM   in reply to Stephen_Spider

    Yes I agree, great news for all those wanting to upgrade, any official word from Adobe what the problem was?

     
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    Sep 7, 2012 7:53 AM   in reply to Roddy Mc

    Not to me at least. I've been on tech support for 5 weeks trying to get them to give us a copy of CS5.5 until they fix the problem. They finally agrreed to supply with the software and key a week before this update came out. Tech support wouldn't really acknoledge the bug. I had to send a clip, which they said was fine( Duh, that's the point) and I had to send links to the threads of the forum to show it was a known issue.

     
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    Sep 7, 2012 9:54 AM   in reply to Roddy Mc

    > any official word from Adobe what the problem was?

     

    It was a bug in a codec that we integrate. We needed to get and integrate a fixed version, so we did. Sorry it took so long.

     
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    Sep 7, 2012 9:56 AM   in reply to Stephen_Spider

    > Tech support wouldn't really acknoledge the bug.

     

    If you post your case number for the support interaction that you had, I'd appreciate it so that I can follow up with the person who you talked with. You should have gotten an acknowledgement of the bug. We tell our Technical Support staff to be open about known issues like this.

     
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    Oct 3, 2012 9:27 AM   in reply to Todd_Kopriva

    Hi Todd & everybody!

    Having read a great deal of this forum I have been unable to find out anything about the current problem I seem to having.
    I am editing on MacBook Pro Unibody 2009 using OS 10.6.8

    4 Gig Ram 1067 MHz DD3
    500Gb 7200 Rpm Hard Drive
    I'm using Premiere Pro CS6 version 6.0.2

     

    Its not the beefiest of systems I know and I plan an upgrade very soon however so far its done everything I have needed it to with no problems.


    However - I have recently needed to edit some canon C300 .mxf files which worked perfectly well in Premiere Cs5.

     

    When I bring them into CS6 however I am losing sync between audio and video. They play back fine but the pictures lag behind the sound by approximately 1 second 15 frames.
    They were shot at 24fps.
    I wondered if this was a known issue and if so is there anything I  can do to fix it?
    Otherwise Ill be cutting this on CS5 which I really don't want to do!
    Massive thanks in advance for any help you can offer.Alex

     
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