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Adobe Media Encoder CS 6.0.2 Update Installation failed. Error Code: U44M2P7

Sep 7, 2012 9:57 AM

I also tried to download and update manually and get the same error.

1764 Views 4 Replies Latest reply: _techkid123_, Sep 7, 2012 10:47 AM

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1. _techkid123_,

Sep 7, 2012 10:01 AM in reply to DTJeffC

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Hi

Uninstall the Adobe Application manager from your computer.

and download the latest version of the AAM from the below mentioned sites.

http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774- For Mac

http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773 - For Windows

Once installed , Then try to update the application by launching the application and Help--> Update

Hope It Helps
Thanks

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2. DTJeffC,

Sep 7, 2012 10:33 AM in reply to _techkid123_

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I did the steps (should have noted I am a Mac user) and still get the same error.

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3. _techkid123_,

Sep 7, 2012 10:41 AM in reply to DTJeffC

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Hi

Are we Connected to any network ?

Did we try we try to check with the new user account?

Upon checking with the internet i got a useful article

http://helpx.adobe.com/creative-suite/kb/troubleshoot-update-issues-cs 5-cs5.html

Hope It Helps
Thanks

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4. _techkid123_,

Sep 7, 2012 10:47 AM in reply to DTJeffC

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Hi

In case if the issue is not resolved

Uninstall the Adobe Application Manager.

Rename the OOBE folder , As you use a MAC use , Location - Library/Application Support/Adobe

And then install the latest version of AAM

http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774 and then update the appclication.

This should fix the concern

Thanks

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Adobe Media Encoder CS 6.0.2 Update Installation failed. Error Code: U44M2P7

Sep 7, 2012 9:57 AM

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