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ISO ASA
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Application Manager gives back error (EX11) while installing InDesign CS6 (error while extracting in

Sep 7, 2012 4:44 AM

Hello, I need help regarding the Application Manager

 

Application Manager gives back the error (EX11) while installing InDesign CS6 (error while extracting in temporary folders).

 

I don´t have problems installing PS, Acrobat etc.

 

Any idea?

 

Thanks

545 Views   4 Replies   Latest reply: ISO ASA, Sep 12, 2012 1:43 AM
 
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  • Jeff A Wright
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    1. Jeff A Wright,
    Sep 7, 2012 1:07 PM   in reply to ISO ASA
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    Do you have a Creative Cloud subscription?  Have you tried installing the InDesign CS6 trial to see if you have the same difficulties?

     
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  • ISO ASA
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    2. ISO ASA,
    Sep 11, 2012 2:52 AM   in reply to Jeff A Wright
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    Yes, I have a Creative Cloud subscription. And I have the Creative Suite Design Premium CS4 installed on my computer. This morning i started the installation with antivirus deactivated but the routine stopped again with the error code EX11. Where are the temporary files located? Do the folders need special rights?

     
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  • Jeff A Wright
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    3. Jeff A Wright,
    Sep 11, 2012 8:33 AM   in reply to ISO ASA
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    Where you temporary folders is located will depend on which operating system you are using.  Which operating system are you using btw?

     

    Please try downloading the trial from http://www.adobe.com/cfusion/tdrc/index.cfm?product=indesign.  Once you have it downloaded and installed you can then choose the License this Software option.  You will then want to enter your Adobe ID for your Creative Cloud subscription.

     
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  • ISO ASA
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    4. ISO ASA,
    Sep 12, 2012 1:43 AM   in reply to Jeff A Wright
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    The operating system is Windows XP Pro Service Pack 3. I´m now getting the same error code trying to install Illustrator.

     

    I will try to install the trial version tomorrow morning.

     

    Message was edited by: ISO ASA Installation of the trial version was successfull! InDesign is running... Thanks for your support!

     
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