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Bart_G
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Illustrator 16.0.1 Update Fails to Install

Sep 7, 2012 12:12 PM

I am also having the same issue as andrew.kramar as noted here. I have reviewed my installer logs ad the summary shows no warnings or errors for the CS6 Design Creative Suite. I have reinstalled Illustrator and the log shows no errors or warnings either.

 

Was this update specifically for the stand alone Illustrator? Or should it work with the Creative Suites as well?

390 Views   2 Replies   Latest reply: Bart_G, Sep 7, 2012 1:17 PM
 
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  • _techkid123_
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    1. _techkid123_,
    Sep 7, 2012 12:34 PM   in reply to Bart_G
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    Hi

     

    Did We try to Update it Manually? If yes and if that did not resolve the concern

     

    Please try the following Steps

     

    Uninstall the Adobe Application manager from your computer.

    Rename the OOBE folder in the computer

    Location of OOBE Folder

    On Mac - Library/Application Support/Adobe/

    On Windows C:\Program Files (x86)\Common Files\Adobe

     

    Then install the latest version of adobe application manager and then update the application,

     

    Hope It Helps

    Thanks    

     
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  • Bart_G
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    2. Bart_G,
    Sep 7, 2012 1:17 PM   in reply to _techkid123_
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    Hey techkid, thanks for that! It worked wonderfully!

     

    I had updated Application Manager, but had not installed it after removing the existing one. Illustrator update ran fine afterwards! And this was a Mac installation BTW.

     
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