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Help with using Adobe Muse

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Assert: "WebFontData must have a least one variation"

Sep 7, 2012 12:48 PM

Tags: #muse_2.0 #webfontdata

After installing the newest version of Adobe Muse, every time I open up one of my saved sites a dialogue box comes up and says:

Adobe Muse will now shutdown.

Assert: "WebFontData must have at least one variation."

Thank you

Message was edited by: Corey@Adobe (added full error to title)

1896 Views 33 Replies Latest reply: Corey@Adobe, Sep 7, 2012 2:54 PM

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1. JeremyTech,

Sep 7, 2012 12:09 PM in reply to originalusername

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AHHH!!! I'm having the same problem! It just happened and I think it must be a server side issue becauase it happened on both of my computers, which have different files.
This needs to be fixed ASAP. Can't get any work done.

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2. IamURfodder,

Sep 7, 2012 12:14 PM in reply to JeremyTech

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I'm having the same issue... by chance are you using Suitcase Fusion 4 as well?? i noticed this happened since I did the update for SF4 this morning...

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3. JeremyTech,

Sep 7, 2012 12:15 PM in reply to IamURfodder

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No I think it's probably an issue with Typekit/WebFonts. Not necesarrily an issue with a Muse file or other apps.

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4. Dextem,

Sep 7, 2012 12:23 PM in reply to originalusername

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Same problem here. Tried un-installing and re-starting my computer but hasn't helped...

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5. BSUNative,

Sep 7, 2012 12:30 PM in reply to JeremyTech

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You are not alone!! I just tried to open a site that is almost finished and this error pops up,"WebFont Data must have at least one variation." The only option you have is to click OK, which shuts down the app. Is this error related to using a TypeKit font?

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6. Dextem,

Sep 7, 2012 12:33 PM in reply to originalusername

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I got the error when just trying to open the app from within my dock at the bottom of the screen. I wasn't trying to open a specific site. So I don't think it is dependant on the file you're opening...

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7. Todd Clary,

Sep 7, 2012 12:43 PM in reply to BSUNative

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This has to be server-side. No other explanation for so many people all over the world experiencing the same issue

I say Adobe fixes this now and buys us all a beer while we wait.

And Adobe? I just put the brakes on purchasing Creative Cloud...I can't afford this sort of hiccup.

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8. Design Bus,

Sep 7, 2012 12:34 PM in reply to Dextem

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Same issue here. This needs to be fixed ASAP. Not only is this total BS but the fact that users are being ignored about other occurring Muse issues, such as Scrolling Anchors on Safari 6.0 and then this. Two updates have been released within apx. 3 weeks of each other, and yet where are the improvements? Oh wait.... all efforts must have gone into incorporating business catalyst contact form. Yay!

Good luck to all those who have consistently been inconvenienced.

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9. Clement Nachbauer,

Sep 7, 2012 12:39 PM in reply to BSUNative

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I think it's TypeKit font bug, because when i create a new document, and i add one TypeKit font, when i try to re open, it's crash !

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10. Design Bus,

Sep 7, 2012 12:44 PM in reply to Clement Nachbauer

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Yes, you are correct it is a server issue. I believe Muse should default to a non web based font kit to avoid this issue.
A solution that worked for me...

Turn off your wifi and then open Muse. Do NOT turn wifi back on as Muse will crash. Obviously webfonts won't work, but you can still work on projects.

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11. Clement Nachbauer,

Sep 7, 2012 12:47 PM in reply to Design Bus

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Your workaround work well here too !

thank you !

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12. jobob70399,

Sep 7, 2012 12:52 PM in reply to originalusername

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I'm in the same boat. I just updated when Muse asked me to run their update to fix critical crashes. Now, I can't open my project and I get the 'WebFontData must have at least one variation' error message.

I thought Muse had potential but the lack of program stability amoung other issues (i.e. inability to quickly do ordered lists and control CSS) are making me regret the time I have put into this software with my latest project. I know I am going to have to redo it next month in something more suitable. At least development time is realitively quick in Muse for mapping out a site.

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13. Corey@Adobe,

Sep 7, 2012 12:53 PM in reply to originalusername

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Thanks for your patience. We are currently looking into the issue and will have more information for you soon.

Best regards,
Corey

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14. Design Bus,

Sep 7, 2012 12:53 PM in reply to Clement Nachbauer

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Good, I am glad to hear that. You can still preview your sites in any of your preffered web browsers because the site is offline anyhow. You just won't see any of the webfonts you've chosen.

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15. BSUNative,

Sep 7, 2012 12:55 PM in reply to Design Bus

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Brilliant! Thank you.

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16. epietraszewski,

Sep 7, 2012 12:56 PM in reply to Corey@Adobe

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when will it be fixed?

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17. Todd Clary,

Sep 7, 2012 1:02 PM in reply to Design Bus

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"100 points to Gryffindor for the workaround!"

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18. tdmb,

Sep 7, 2012 1:03 PM in reply to originalusername

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I came here to report this as well. I'm glad to see the team is on the case!

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19. Todd Clary,

Sep 7, 2012 1:08 PM in reply to tdmb

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...we're about to build an altar to Corey and sacrifice a virgin.

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20. IamURfodder,

Sep 7, 2012 1:20 PM in reply to Design Bus

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I'm woking off ethernet, not wifi, .. looks like I'll have to copy all files off my NAS to HD.. weeee

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21. Maia del C Perez,

Sep 7, 2012 1:23 PM in reply to Corey@Adobe

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I have 5 jobs to deliver this weekend, how many days should we expect to solve this problem, thank you very much.

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22. Design Bus,

Sep 7, 2012 1:25 PM in reply to IamURfodder

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You should be able to unplug your ethernet cable from your computer and by default OSX will ignore that connection... and so should Muse.

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23. IamURfodder,

Sep 7, 2012 1:34 PM in reply to originalusername

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Yah, thanks desmo848...I'll have to... just have to get the jobs off server first... annoying...

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24. Design Bus,

Sep 7, 2012 1:38 PM in reply to IamURfodder

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Agreed. Anytime my friend.

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25. EpicGamerWorld,

Sep 7, 2012 1:40 PM in reply to Design Bus

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Disabling the internet launches Muse but my site is all messed up.
It's loading default fonts which are different size causing my whole website to be messed up.

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26. Corey@Adobe,

Sep 7, 2012 1:50 PM in reply to originalusername

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The issue is related to changes made in the TypeKit service. The Muse engineering team is actively working with the Typekit team to resolve the issue.

We apologize the for inconvenience and I will update the forum as soon as the problem is resolved.

Best regards,
Corey

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27. Design Bus,

Sep 7, 2012 1:50 PM in reply to EpicGamerWorld

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That makes sense, but it's unfortunate. Perhaps you can still make changes and add features all while keeping in mind that when the Webfont issue is resolved, you're site will go back to normal.

The other option is to see if the fonts you used are in your "system fonts". It will rasterize the text, but that is okay. Because when the Muse issue is resolved you can just choose all your "system font text" again, and relink it to your web font. Make sense? It's tedious but, that's all I've got right now.

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28. Jared.Knecht,

Sep 7, 2012 1:52 PM in reply to Corey@Adobe

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Is there a temporary way to continue working at the moment? While we wait for the problem to be resolved

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29. Design Bus,

Sep 7, 2012 1:55 PM in reply to Jared.Knecht

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Yes Jared, turn off your wifi and then Launch Muse. Do NOT turn it back on or Muse will quit. This only applies to those using Web Fonts.

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30. Corey@Adobe,

Sep 7, 2012 2:02 PM in reply to originalusername

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In order to avoid duplication, please refer to the following forum topic for updates on this issue:

Crashing on Startup: Assert: "WebFontData must have a least one variation"
http://forums.adobe.com/message/4681876

Best regards,
Corey

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31. Todd Clary,

Sep 7, 2012 2:26 PM in reply to Corey@Adobe

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15:26 Mountain Daylight Time.

Issue appears to be fixed! Muse opened -- connected to the internet -- stayed open!

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32. Design Bus,

Sep 7, 2012 2:28 PM in reply to Todd Clary

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Confirmed! Works here.

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33. Corey@Adobe,

Sep 7, 2012 2:54 PM in reply to originalusername

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This issue has been resolved. Please refer to the following topic for more information: http://forums.adobe.com/thread/1062377

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