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Norabean
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Premiere Pro Trial Version Window Keeps showing up

Aug 26, 2012 5:04 AM

I am a user of the Creative Cloud and when using Premiere Pro upon launch of the program the "Trial Version" window keeps poping up asking me to either continue the "trial" or "join now" or "authorize software".  I get this message sometimes after an update or just randomly.  My concern is that at times I think Iam actually working on the "trial version" or that the trial version is causing PPRO to crash.  What is the way to get this to stop.

248 Views   3 Replies   Latest reply: David__B, Sep 7, 2012 6:46 PM
 
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  • David__B
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    1. David__B,
    Aug 28, 2012 12:45 PM   in reply to Norabean
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    Hi Norabean,

     

    Please try going through the steps described here

     

    http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

     

    Are you on a Windows or Mac computer?

     

    -Dave

     
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  • Norabean
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    2. Norabean,
    Aug 28, 2012 12:55 PM   in reply to David__B
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    Have a Mac Pro.  Have tried this before and it did not work.  Sometimes the programs will launch just fine and then all of a sudden the dreaded message comes up that my free trial is about to exipre?

     
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  • David__B
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    3. David__B,
    Sep 7, 2012 6:46 PM   in reply to Norabean
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    Is the message that your trial will expire or your Creative Cloud membership? Does the software continue to work despite this message? Can you post a screen shot of the message next time it happens?

     

    -Dave

     
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