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Greystone77
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Dreamweaver crashes when I exit

Sep 6, 2012 10:18 AM

I am trying the Dreamweaver version 6.0 and when I exit the application I get the following error.

 

 

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: Dreamweaver.exe

  Application Version: 12.0.0.5808

  Application Timestamp: 4f7617ae

  Fault Module Name: AdobeOwl.dll

  Fault Module Version: 4.0.93.0

  Fault Module Timestamp: 4f346283

  Exception Code: c0000005

  Exception Offset: 0001157a

  OS Version: 6.1.7601.2.1.0.256.1

  Locale ID: 1033

  Additional Information 1: 0a9e

  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

  Additional Information 3: 0a9e

  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

 

I tried a few other applications and do not get this error.

 

I am running Windows 7 Pro fully updated.

 

Processor Intel Core 2 Quad CPU Q9450 2.66 ghz

 

Video Card ATI Radeon HD 3800 with fully updated drivers.

 

4GB Ram

 

I can't find any information on what Adobeowl is, or how to fix it.

 

Any help fixing this issue is appreciated.

 

Thank You

569 Views   6 Replies   Latest reply: Nancy O., Sep 8, 2012 1:37 PM
 
Replies
  • Nancy O.
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    1. Nancy O.,
    Sep 6, 2012 4:51 PM   in reply to Greystone77
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    This is a user-to-user forum; not an official support site. 

    You might want to contact Technical support.

    http://helpx.adobe.com/contact/

     

    Good luck and keep us posted on your outcome.

     

    Nancy O.

     
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  • John Waller
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    2. John Waller,
    Sep 6, 2012 5:05 PM   in reply to Nancy O.
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    I think the OP is using a CS6 Trial version. No Tech Support available for trials.

     
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  • Nancy O.
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    3. Nancy O.,
    Sep 6, 2012 5:36 PM   in reply to John Waller
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    Ooops.

     

    Look at Dreamweaver FAQ under Crashes.... and Unexplained Problems

    http://forums.adobe.com/thread/429114

     

     

    Nancy O.

     

     


     
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  • James Greystone
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    4. James Greystone,
    Sep 7, 2012 3:21 PM   in reply to Nancy O.
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    Hi I realize it's a user forum but I was hoping someone else has had a similar problem or that someone may not what that module does.

     

    Thanks for the link though.

     
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  • James Greystone
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    5. James Greystone,
    Sep 8, 2012 12:34 PM   in reply to James Greystone
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    I have the solution after trial and error to find a program on my system that was causing this problem and then searching the forums here to see if it affected anybody else.

     

    It seems that a program called Teamviewer ( a remote access software) if it is running or in the taskbar causes Dreamweaver to crash. The solution is to make a change to how Teamviewer runs.

     

    Here is a link to the adobe forum where the answer is discussed. Although it is not the exact same error message when it crashes the solution allows Dreamweaver to close normally.

     

    http://forums.adobe.com/message/4131161

     

    Thanks for the help everyone.

     
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  • Nancy O.
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    6. Nancy O.,
    Sep 8, 2012 1:37 PM   in reply to James Greystone
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    Really glad you got this sorted and took time to share your solution.

    Thanks!

     

    Nancy O.

     
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