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catherineC4
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Serial number invalid? What now?

Sep 8, 2012 4:11 PM

Serial number invalid? What now?

313 Views   7 Replies   Latest reply: catherineC4, Sep 8, 2012 4:39 PM
 
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  • John Waller
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    1. John Waller,
    Sep 8, 2012 4:13 PM   in reply to catherineC4
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    More info will help us to help you.

     

    Which serial number? which product?

     

    There are no serial numbers with Cloud apps.

     

    They're activated via your Adobe ID.

     
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  • catherineC4
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    2. catherineC4,
    Sep 8, 2012 4:23 PM   in reply to John Waller
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    My Products>Creative Cloud> shows hidden Serial number

    Downloading Creative Cloud to second computer.

    Put in serial number, says it is invalid, try again, then contact customer support.

    Can't contact customer support - anybody know why it won't accept the serial number? Deleted number, keyed in 3 times, double checked number.

     
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  • Manish-Sharma
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    3. Manish-Sharma,
    Sep 8, 2012 4:25 PM   in reply to catherineC4
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    As John said  there are no serial number for the CCM , they are activated via Adobe ID.

     

    It seems you are not installing the software via AAM but using either the Trail download or the DVD to install the software.

    If this is the case then install the software as the Trail and as the time of launch of any application,

     

    Click "License this Software"

    and enter your Adobe ID and password,

     
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  • John Waller
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    4. John Waller,
    Sep 8, 2012 4:30 PM   in reply to catherineC4
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    catherineC4 wrote:

     

    anybody know why it won't accept the serial number? Deleted number, keyed in 3 times, double checked number.

    You're going around in fruitless circles.

     

    Forget about serial numbers.They're only for perpetually licensed software which you purchase upfront (traditional purchase method).

     

    Serial numbers don't apply to Creative Cloud products.

     

    License This Software > Enter your Adobe ID and password.

     
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  • catherineC4
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    5. catherineC4,
    Sep 8, 2012 4:34 PM   in reply to John Waller
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    Am using the Adobe Download Assistant. No place to input: License This Software > Enter your Adobe ID and password.

    Only options are serial number or 30 day trial.

     
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  • Manish-Sharma
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    6. Manish-Sharma,
    Sep 8, 2012 4:36 PM   in reply to catherineC4
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    As said earlier , install the software as Trial.

     

    When installed , launch any application say Indesign and then you will be prompted for the "License this Software"

     
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  • catherineC4
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    7. catherineC4,
    Sep 8, 2012 4:39 PM   in reply to Manish-Sharma
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    Ha! Read first response which said "Trail" and skimmed yours. Will try "Trial".

    Thanks!

     
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