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dzinedmedia
Currently Being Moderated

Illustrator CS6 update keeps failing

Sep 7, 2012 5:24 AM

Tags: #problem #update

Hi Having problems, installation keeps failing

 

 

 

Exit Code: 7

Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF024, DW063 ... WARNING: DS012, DW016 ...

 

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 4 error(s), 8 warning(s)

 

WARNING: DW016: NOTE: Cannot set action to the payload {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {C346BBCF-A687-4500-BB19-EE9C2D6FF284} Suite Shared Configuration CS6 3.0.0.0

WARNING: DW016: NOTE: Cannot set action to the payload {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {C346BBCF-A687-4500-BB19-EE9C2D6FF284} Suite Shared Configuration CS6 3.0.0.0

WARNING: DW016: NOTE: Cannot set action to the payload {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {C346BBCF-A687-4500-BB19-EE9C2D6FF284} Suite Shared Configuration CS6 3.0.0.0

WARNING: DW016: NOTE: Cannot set action to the payload {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {C346BBCF-A687-4500-BB19-EE9C2D6FF284} Suite Shared Configuration CS6 3.0.0.0

----------- Payload: {0C4E7429-E920-4125-980E-029A87AE0A4D} AdobeColorCommonSetCMYK CS6 4.0.0.0 -----------

WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 21)

WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 22)

----------- Payload: {C7B1C1B3-368D-4C32-A818-83F1554EB398} AdobeColorCommonSetRGB CS6 4.0.0.0 -----------

WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 11)

WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 12)

----------- Payload: {AAF0D225-F129-40F2-916E-12E28DBD19ED} Adobe Illustrator CS6 Core 16.0.0.0 -----------

ERROR: DF024: Unable to preserve original file at "/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Adob eCrashReporter" (Seq 1649)

ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 1649)

 

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050:  - Adobe Illustrator CS6 Core_AdobeIllustrator16en_GBLanguagePack: Install failed

ERROR: DW050:  - Adobe Illustrator CS6 Core: Failed due to Language Pack installation failure

---------------------------------------------------------------------- ---------------

 
Replies
  • Currently Being Moderated
    Sep 7, 2012 8:55 AM   in reply to dzinedmedia

    Have you run the cleaner tool between reinstall attempts?

     

    http://www.adobe.com/support/contact/cscleanertool.html

     

    Try uninstalling again, run the cleaner tool and then reinstall.

     
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  • Currently Being Moderated
    Sep 8, 2012 10:20 AM   in reply to Larry G. Schneider

    Larry,

     

    That doesn't make sense to me... He's running the update, so why should the cleaner tool be run?

     

    Cheers!

     

    S

     
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  • Currently Being Moderated
    Sep 8, 2012 10:21 AM   in reply to dzinedmedia

    dzinedmedia,

     

    Hi... are you running the AI CS6 Update or Upgrade?

     

    Cheers,

     

    S

     
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  • Currently Being Moderated
    Sep 8, 2012 10:34 AM   in reply to shunithD

    @ShunithD

     

    If you look at the install fail log , then it is written

     

    ----------- Payload: {AAF0D225-F129-40F2-916E-12E28DBD19ED} Adobe Illustrator CS6 Core 16.0.0.0 -----------

    ERROR: DF024: Unable to preserve original file at "/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Adob eCrashReporter" (Seq 1649)

    ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 1649)

     

    The payload is for the Illustrator CS6 Core 16.0.0.0 , hence it is not for the update but the core installation of the Illustrator.

     

    The reason of the fail is at the time of installation the installor was unable to preserve the original file at "/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Adob eCrashReporter" ,

     

    So , on running the Cleaner tool , the "Illustrator.app" got deleted and on re-running the installation , it worked because a fresh illustrator.app was written.

     
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  • Currently Being Moderated
    Sep 8, 2012 8:57 PM   in reply to Manish-Sharma

    @Manish

     

    So... was the OP running an Update or an Upgrade?

     
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  • Currently Being Moderated
    Sep 9, 2012 7:28 AM   in reply to dzinedmedia

    ok...

     
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