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Adobe Premiere Pro CS4 Crashes unexpectedly quit

Sep 8, 2012 1:44 PM

Tags: #cs4 #adobe #pro #premiere #crash #report

Did a brand new clean install of Adobe Premiere and it crashes all the time and i dont know whyyyyyyyyyy? =( I need heellpppp.
It kept crashing and crashing. Then one day i started it up and it did not crash on me for a whole 2 weeks, then "unexpectedly" it started crashing all over again.
NO I DID NOT UPDATE ANYTHING!!!! WAHHHHH =(
Can someone please help meeeeeee decode this crash reporttt???????

 

CRASH REPORT

 

<?xml version="1.0"?>

<!DOCTYPE crashreport SYSTEM "AdobeCrashReporter.dtd">

<crashreport version="1.1" crVersion="3.0.20080806" applicationName="Adobe Premiere Pro CS4" applicationVersion="4. 2. 1. 0" build="unknown">

<time year="2012" month="9" day="8" hour="10" minute="20" second="18"/>

<user guid="a02f8350-3ebe-4f91-9a44-78bc513470f0"/>

<system platform="windows" osversion="6.1.7601 SP 1.0" applicationlanguage="Language Neutral" userlanguage="en_US" oslanguage="en_US" ram="4094" machine="AMD Phenom(tm) II X6 1055T Processor" model="AMD64 Family 16 Model 10 Stepping 0" cpuCount="6" cpuFreq="2812 MHz" busFreq="" locale="English (United States)"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x7282e736">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x7282e736" symbolname="midMessage"/>

<stackStatement index="1" address="0x728250c4" symbolname="wodMessage"/>

<stackStatement index="2" address="0x72828119" symbolname="modMessage"/>

<stackStatement index="3" address="0x7513339a" symbolname="BaseThreadInitThunk"/>

<stackStatement index="4" address="0x77209ef2" symbolname="RtlInitializeExceptionChain"/>

<stackStatement index="5" address="0x77209ec5" symbolname="RtlInitializeExceptionChain"/>

</thread>

</backtrace>

<registerSet>

<register name="EAX" value="0x00000000"/>

<register name="EBX" value="0x0076eb00"/>

<register name="ECX" value="0x0076e9fc"/>

<register name="EDX" value="0x9a9365a2"/>

<register name="ESI" value="0x105bfe34"/>

<register name="EDI" value="0x771f2260"/>

<register name="ESP" value="0x10a7ffdc"/>

<register name="EBP" value="0x10a7ffec"/>

<register name="EIP" value="0x77209ec5"/>

<register name="EFL" value="0x00010246"/>

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<reproSteps>

</reproSteps>

</crashreport>

2839 Views   14 Replies   Latest reply: noi boi 808, Oct 16, 2012 12:23 AM
 
Replies
  • Bill Hunt
    Currently Being Moderated
    1. Bill Hunt,
    Sep 8, 2012 2:03 PM   in reply to noi boi 808
    Report

    I'd start with this article, and list your system,  your Project/Sequence settings, plus the details of your Source Footage: http://forums.adobe.com/thread/961741?tstart=0

     

    Good luck,

     

    Hunt

     
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  • Bill Hunt
    Currently Being Moderated
    2. Bill Hunt,
    Sep 8, 2012 2:06 PM   in reply to noi boi 808
    Report

    Looking over the crash log, this line caught my attention:

     

    <crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x7282e736">

    Access Violations are often due to some program, or process mis-reporting to the OS, that it is using certain memory addresses, not reporting all memory addresses used, or telling the OS that it has released the memory addresses, when it has not.

     

    I would also post of the programs, processes and services, that load at boot-up. MSCONFIG can usually give you that info, as can Process Explorer, and to a slightly lesser degree, Task Manager.

     

    Good luck,

     

    Hunt

     
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  • noi boi 808
    Currently Being Moderated
    3. noi boi 808,
    Sep 8, 2012 2:19 PM   in reply to Bill Hunt
    Report

    Thanks Bill well.

    Windows 7

    AMD phenom II X6 1055T Processor 2.80 ghz

    4 GB of ram

     

    Yes the access violation caught my eye too, but i do not understand what it means. I will try the msconfig and check my process explorer, thanks.

     
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  • Bill Hunt
    Currently Being Moderated
    4. Bill Hunt,
    Sep 8, 2012 3:06 PM   in reply to noi boi 808
    Report

    You might also want to take a look at Even Viewer, at the time of the crash. Look in Applications and System, to see if you got any error, or warning messages. If so, many will just be a bunch of code, that will be useless, but some might have links. Follow every link that you can find, as one might take you right to the problem.

     

    Good luck,

     

    Hunt

     
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  • noi boi 808
    Currently Being Moderated
    5. noi boi 808,
    Sep 8, 2012 4:31 PM   in reply to Bill Hunt
    Report

    I checked my event viewer and this seems to be case?
    When my premiere does load up it takes about 30sec to a min to load all my media.

     


    Faulting application name: ImporterProcessServer.exe, version: 0.0.0.0, time stamp: 0x4b04aff5

    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

    Exception code: 0xc0000005

    Fault offset: 0x046a0478

    Faulting process id: 0x182c

    Faulting application start time: 0x01cd8e079afbdcbc

    Faulting application path: C:\Program Files (x86)\Adobe\Adobe Premiere Pro CS4\ImporterProcessServer.exe

    Faulting module path: unknown

    Report Id: 72619c4b-fa01-11e1-b794-6cf049b0077f

     
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  • noi boi 808
    Currently Being Moderated
    6. noi boi 808,
    Sep 8, 2012 4:47 PM   in reply to Bill Hunt
    Report

    Also i noticed everytime I start premiere and run it the ram jumps up to about 3.5- gb. I only have 4gb's of ram.
    I am going to purchase more of the same ram and see if this helps. 4gb up to maybe 8 or even 16 muwahahaha

     
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  • Bill Hunt
    Currently Being Moderated
    7. Bill Hunt,
    Sep 8, 2012 6:33 PM   in reply to noi boi 808
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    I am going to purchase more of the same ram and see if this helps. 4gb up to maybe 8 or even 16

    Am I correct that you have a 64-bit OS?

     

    Good luck,

     

    Hunt

     
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  • John T Smith
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    8. John T Smith,
    Sep 8, 2012 8:46 PM   in reply to noi boi 808
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    CS4 is 32bit, so it will only use "about" 3Gig of ram... I am now using CS5 64bit, so don't remember the exact amout of ram the 32bit versions will use

     
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  • noi boi 808
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    9. noi boi 808,
    Sep 8, 2012 9:51 PM   in reply to John T Smith
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    Wow John,you are absolutely right. That slipped my mind.
    If the ram is not the case I am out of ideas.

     
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  • John T Smith
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    10. John T Smith,
    Sep 9, 2012 8:14 AM   in reply to noi boi 808
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    If you have a 64bit Windows adding more ram will allow Windows to use that ram, and provide more to CS4

     

    Otherwise... here are some links I've saved that discuss crashes... may, or may NOT, help in your case... but free to read

     

    Firewall = Crash http://kb2.adobe.com/cps/857/cpsid_85711.html

     

    Win7 64bit Crashing and "a" fix http://forums.adobe.com/thread/580435

     

    Photo Scaling for Video http://forums.adobe.com/thread/450798

    -Too Large May = Crash http://forums.adobe.com/thread/879967

    -And another crash report http://forums.adobe.com/thread/973935

     

    Partition = Crash http://forums.adobe.com/thread/957286

     
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  • noi boi 808
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    11. noi boi 808,
    Sep 9, 2012 9:01 PM   in reply to John T Smith
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    So i read through the forums you posted and it was good knowledge for me to read up on, thank you John.
    From the readinds i decided to go to adobe premiere>right click>properties> then i went to compatability and ran it to use windows xp sp3.
    So far that has helped. No crashes yet, but i can't garuntee it wont crash again. I suppose this will cure the crash.....for now.
    Thanks 4 your help Bill and John. I appreciate it very much. aloha.

     
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  • noi boi 808
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    12. noi boi 808,
    Sep 24, 2012 10:31 PM   in reply to John T Smith
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    @ Bill
    @ John T Smith

     

    Thanks 4 your help partners.
    My Ram just came in today. I was running 4GB of Ram and just upgraded my machine with 8 more GB's of Ram
    Currently Rocking 12 GB' of RAM
    ADOBE PREMIERE IS FINALLY FEELING GREAT AND CRASH FREEEEEEE.
    Since I noticed that when i was rendering and importing and moving clips around the ram was sky rocketing. Topping me off at about 4GBs.
    I have my premiere open as i type this now and I am currently and using 5.10GB's.
    Now its time to finish my video.
    I'll be sure to let you guys know when its done so you can check it out on youtube.
    N if i forget to let you know. here you go youtube.com/welivehere808

     

    Thanks again guys.

     
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  • Bill Hunt
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    13. Bill Hunt,
    Sep 25, 2012 8:42 AM   in reply to noi boi 808
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    Great news, and I hope that the additional RAM does fix things for you. Please update the thread, when you have fully tested, as that might help others in the future.

     

    When you ARE satisfied that the problems have been taken care of, you might want to look over this article: http://forums.adobe.com/thread/1058744?tstart=0

     

    Good luck, and keep the good news coming!

     

    Hunt

     
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  • noi boi 808
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    14. noi boi 808,
    Oct 16, 2012 12:23 AM   in reply to Bill Hunt
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    I am back to square one. The RAM increase did not solve the problem -_-

     
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