You can get an activation error if you are trying to run the software on too many computers. Try deactivating the software on a computer that you no longer need to run the software on. See: How can I deactivate Adobe software?
You may receive an activation error if your computer has changed recently. You can't solve this problem on your own, if you've done one of the following:
If you still need help, Contact Support.
Keep your serial number handy. Look for your serial number on the CD or DVD case, or in the email confirming your purchase. For help for locating your serial number, see Find a serial number.
For more solutions to activation problems see the following document:
i only installing this software ONCE and having this annoying activating errors. i already contacted customer service, and they said they can't activate my product trough the phone since i have creative suite 5.5, then ask me to contact technical support instead. I called the technical support several times and only have automatic answer and a song that last forever. they never answered my phone. I have 4 days left before i unable to use my adobe again. i'm sick of this, is not even a month since i bought adobe and already have this problem.
Hello Michael.I once tried a trial version of Lightroom and decided to buy lightroom 3.I've search on forums and even chat with Adobe with no answer to my problem.I download the program and it's working fine on my boyfriend's side.(We are two adminstraters on my computer)When I clic to open lightroom a window appears "Lightroom-ouverture de cataloque:DSC_0738.NEF.lrcat" and I have another window at the same time from microsoft ..error...The letters and numbers I have are..
I spend hours trying to figure it out and I don't know what to do ...I saw an answer on the forum of Adobe saying to click on the control button and open the program at the same time ...didn't work....
Is it possible that when I had the trial version I've created a catalog and this catalog(that no longer exists)gets in the new program so I can't open it anymore....I don't know what to do anymore...thank you Gisele
It depends on which region you are in. You can go to www.adobe.com and select Help and Contact Us and there will be a link. Alternately you can contact our chat support at http://adobe.ly/yxj0t6.
I am using Photoshop CS5 64 in Parallels/Windows 7 in my MAC Pro (I do not have the money to purchase the Mac version at this moment )
I had a problem with Parallels, and was able to fix it, but since then Photoshop started to five me the error: "Activation limited reached for Adobe Photoshop CS5 Extended".
I need help getting this fixed, I have a homework deadline to meet. Could you please help me?
I tried calling the support line, and I cannot get true; try scheduling but it is not working. My region is US and when I try to schedule a callback it asks me for Country, I answered United States and got the error:
An immediate callback is not available at this time. Please try again later
Chat did not work either.
Welcome to the busy world of Money matters and free things chatter, I wrote rude notes to some Adobe, Q&A, Chats, etc. finally I recieved a link in my E-mail that FIXED everything!! It is about $$$$$$. Hang in there and remember praise goes a lot further than frusstation. Good Luck Julie
I have just decided that I am giving up all Adobe products. I gave a presentation this morning (supposed to be about Captivate use in creating online coursework) and I could not use my Captivate. I was promised my serial number issue would be resolved by yesterday at 1500 and of course it was not. I had to basically tell the crowd the story and give them all of the other options for online class creation. Sad state of affairs that I can not use a product I purchased.
chat support is terrible. you should save your money from all the chat support and hire one person 24 hours or at least Saturday and until 10 PM PST on weekdays. Adobe is really crap when it comes to support. Each day that goes by with CS6 MC Activation errors makes me more and more upset. I've chatted with 4 people now and all say they can't do anything but take money and ask for your serial number. Adobe your company needs restructuring.
My problem is I only have adobe cs5 and adobe acrobat pro 9 activated on 2 computers. But one of my computers I had to format and wasn't able to deactivate it first. so now it thinks I'm trying to activate 3 computers. Is there a way on your end to deactivate all of them so I can reactivate just the 2 computers again?
My computer crashed and I had to have the motherboard replaced. I also run PE10 on my laptop. Now my elements 10 product thinks I am running on two many computers. How can I relove this? Thanks John Klotz
I had 2 computers, a Macbook Pro and Mac Pro. Last year I sold my MacBook Pro after reinitializing the hard drive and reinstallin OS X. Unfortunately I forgot to deactivate my CS 5 stuff.
Now I have a new laptop and migrating my software over from the Mac Pro and am unable to activate due to my inability to deactivate the laptop I sold.
What can I do to get this activated. Can you deactivate all my computers and then I can re-activate?
I have activated Photoshop 5 on my desktop and laptop but I now have a 2nd desktop. I deactivated my laptop and installed Photoshop on my new desktop however whenever I run Photoshop on my new system I says I already have it activated on 2 computers. When I check the laptop it says that Photoshop is deactivated.
Can you help?