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markinnewton Calculating status...

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Flash Player 11,4,402,265 -- Windows 7 in Firefox (& IE, Chrome, Safari)

Sep 9, 2012 2:10 PM

Tags: #flash #windows #facebook #not_working

Video in Facebook does not play. When I click the Play button the screen goes black (and enlarges slightly).

Video in YouTube works fine.

I've uninstalled Flash via Control Panel. Reinstalled. Same problem.

I've uninstalled Flash by deleting the directories noted in the Adobe Troubleshooting instructions. Reinstalled. Same problem.

I've restarted my machine several times.

[I did get tricked while installing the update this morning and got McAfee loaded in, because I missed clicking on the opt out. I did try to cancel that install. Could that be the source of my problem?]

Windows 7 Pro (with all updates current)

Firefox 15.0.1

IE 9.0.8112.16421

Safari 5.1.7 (7534.57.2)

1717 Views 3 Replies Latest reply: Pat Willener, Sep 9, 2012 9:42 PM

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1. markinnewton,

Sep 9, 2012 2:44 PM in reply to markinnewton

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about:support from Firefox:

=================

Application Basics

Name	Firefox
Version	15.0.1
User Agent	Mozilla/5.0 (Windows NT 6.1; rv:15.0) Gecko/20100101 Firefox/15.0.1
Profile Folder
Enabled Plugins	about:plugins
Build Configuration	about:buildconfig
Crash Reports	about:crashes
Memory Use	about:memory

Extensions

Java Console	6.0.07	true	{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}
WOT	20120827	true	{a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7}
DivX HiQ	2.1.1.94	false	{6904342A-8307-11DF-A508-4AE2DFD72085}
DivX Plus Web Player HTML5 <video>	2.1.1.94	false	{23fcfd51-4958-4f00-80a3-ae97e717ed8b}
HP Smart Web Printing	4.60	false	smartwebprinting@hp.com
Move Media Player	7	false	moveplayer@movenetworks.com
Norton Toolbar	2011.7.12.1	false	{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Symantec Intrusion Prevention	11.1.1.5 - 1	false	{BBDA0591-3099-440a-AA10-41764D9DB4DB}

Important Modified Preferences

accessibility.typeaheadfind.flashBar	0
browser.cache.disk.capacity	1048576
browser.cache.disk.smart_size.first_run	false
browser.cache.disk.smart_size_cached_value	1048576
browser.places.smartBookmarksVersion	4
browser.startup.homepage	http://www.nubound.net/
browser.startup.homepage_override.buildID	20120905151427
browser.startup.homepage_override.mstone	15.0.1
extensions.lastAppVersion	15.0.1
network.cookie.prefsMigrated	true
places.database.lastMaintenance	1346962964
places.history.expiration.transient_current_max_pages	79597
privacy.sanitize.migrateFx3Prefs	true
security.warn_viewing_mixed	false

Graphics

Adapter Description	Mobile Intel(R) 4 Series Express Chipset Family
Vendor ID	0x8086
Device ID	0x2a42
Adapter RAM	Unknown
Adapter Drivers	igdumdx32 igd10umd32
Driver Version	8.15.10.2302
Driver Date	2-11-2011
Direct2D Enabled	true
DirectWrite Enabled	true (6.1.7601.17789)
ClearType Parameters	ClearType parameters not found
WebGL Renderer	Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)
GPU Accelerated Windows	1/1 Direct3D 10
AzureBackend	direct2d

JavaScript

Incremental GC	0

Library Versions

	Expected minimum version	Version in use
NSPR	4.9.1	4.9.1
NSS	3.13.6.0 Basic ECC	3.13.6.0 Basic ECC
NSS Util	3.13.6.0	3.13.6.0
NSS SSL	3.13.6.0 Basic ECC	3.13.6.0 Basic ECC
NSS S/MIME	3.13.6.0 Basic ECC	3.13.6.0 Basic ECC

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2. markinnewton,

Sep 9, 2012 2:52 PM in reply to markinnewton

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"Hardware acceleration" is disabled.

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3. Pat Willener,

Sep 9, 2012 9:42 PM in reply to markinnewton

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Can you check if a newer driver version for your display adapter cures the problem? The latest version for the Mobile Intel® 4 Series Express Chipset Family is 8.15.10.2555; see http://forums.adobe.com/thread/945765 for details.

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