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Koopdal
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Error code 16

Sep 6, 2012 1:03 PM

Tags: #error_code_16

After installing the programs I get everytime error code 16 when I try to start them.

Changing the permissions from the PDC folder and SLstore folder didn't work.

So who can help?

2321 Views   7 Replies   Latest reply: Gerd Kalesse, Mar 25, 2013 9:31 AM
 
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  • arij2010
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    1. arij2010,
    Sep 7, 2012 5:35 AM   in reply to Koopdal
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    This is a permissions problem,if you're on windows,try to right click on the application and choose run as administrator

     
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  • Koopdal
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    2. Koopdal,
    Sep 8, 2012 11:15 AM   in reply to arij2010
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    Thank you for your response, but I'm a Mac user.

    So this tip will not work.

     
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  • arij2010
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    3. arij2010,
    Sep 10, 2012 4:45 AM   in reply to Koopdal
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    Ok,first be sure you respected this permissions for those folders :

    PCD:

    Owner = System = read/write

    Group = Admin = read only

    Everyone = read only

    Or from the terminal, drwxr-xr-x root admin

    SLSTORE :

    Owner = System = read/write

    Group = Admin = read/write

    Everyone = read/write

    Or from the terminal, drwxrwxrwx root admin

     

    otherwise,try this because sometimes changing from permissions menu doesn't take effect :

    open the terminal (Applications > Utilities > Terminal)

    Tape this :

    sudo chmod 777 /Library/Application Support/Adobe/Adobe PCD/

    sudo chmod 777 /Library/Application Support/Adobe/SLStore

     
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  • rajesh1989
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    4. rajesh1989,
    Nov 2, 2012 4:07 PM   in reply to arij2010
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    Check the amt3.log and Delete the folder SLcache from HD/library/application support/adobe.

     
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  • Gerd Kalesse
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    5. Gerd Kalesse,
    Mar 22, 2013 9:34 AM   in reply to arij2010
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    HI, I don't know what PCD: or SLSTORE: are, so I went to Terminal and pasted "sudo chmod 777 /Library/Application Support/Adobe/Adobe PCD/  sudo chmod 777 /Library/Application Support/Adobe/SLStore"

     

    Files etc could not be found and I continue to sit with Error: 16 and I cannot access any Adobe applications.

     

    HELP. I have work to do. Now.

     

    How do I successfully rectify this problem?

     

    I am fully paid up on my CreativeCloud account. iMac, OS 10.8.3

     

    Regards

     

    Gerd

     

    Adobe problem.png

     
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  • arij2010
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    6. arij2010,
    Mar 25, 2013 8:48 AM   in reply to Gerd Kalesse
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    Hi,

     

    PCD and Slstore are on this location :

    MAC HD /Library/Application Support/Adobe/ .

    You can also give all permissions to the Adobe folder : MAC HD /Library/Application Support/Adobe .

     

    Regards,

     
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  • Gerd Kalesse
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    7. Gerd Kalesse,
    Mar 25, 2013 9:31 AM   in reply to rajesh1989
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    HI

    I don't know what the amt3.log is, nor where to find it. Same goes for deleting the SL cache. Any further help please

     
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