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Repeated Error Code: U44M1I0 on update to CS6 under OS X 10.8.1

Aug 29, 2012 10:46 AM

Tags: #mac #update #cs6

Everytime I run the updare on CS6 on my Mac under OS X 10.8.1 I get the following errors:

 

Adobe After Effects CS6 11.0.1 Update

Installation Successful. Error Code: U44M1I0


Adobe Media Encoder CS6 6.0.1 Update

There was an error installing this update. Please quit and try again later. Error Code: U44M1I10


Adobe CSXS InfrastructureCS6

Installation Successful. Error Code: U44M1I0


Adobe Extension Manager CS6 Update

Installation Successful. Error Code: U44M1I0


Photoshop Camera Raw 7.1

Installation Successful. Error Code: U44M1I0


Adobe Illustrator CS6 Update (version 16.0.1)

Installation Successful. Error Code: U44M1I0

 

Interestingly it is reporting successful Installation and an error code on all but the Encoder, but it still reports the same updates available and errors each time I run the update (although usually in different orders).

 

I saw elsewhere that it was suggested to put ribs3debug in /tmp to generate a log, but that didn't work when I tried it.

2392 Views   4 Replies   Latest reply: Lydilove, Sep 10, 2012 8:38 AM
 
Replies
  • Xiaoyi Tong
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    1. Xiaoyi Tong,
    Aug 30, 2012 7:00 PM   in reply to jim@mckeeth.org
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    Hi Jim,

     

    Did you follow the steps below? Or does it work on previous Mac like Mac 10.7?

     

    1. Open a Terminal window.

    2. Run command: cd /tmp

    3. Run command: touch ribs3debug

    4. After that a new file named "ribs3debug" should be created in /tmp folder.

    5. Update Extension Manager CS6, via Adobe Application Manager or running updater installer manually.

    6. The new log file "/Library/Logs/Adobe/Installers/<product-name><version-number><create -date>.log.gz" will be created.

     
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  • jim@mckeeth.org
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    2. jim@mckeeth.org,
    Aug 31, 2012 5:45 AM   in reply to Xiaoyi Tong
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    Yes, tried those steps. No log file is produced. I don't have a Mac running

    10.7 so I don't know if it will work there or not.

     
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  • Xiaoyi Tong
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    3. Xiaoyi Tong,
    Sep 7, 2012 9:32 AM   in reply to jim@mckeeth.org
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    Hi Jim,

     

    Sorry to reply you late. We will try to reproduct your problem on Mac 10.8 next week, and let you know the result asap. Thanks.

     
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  • Lydilove
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    4. Lydilove,
    Sep 10, 2012 8:38 AM   in reply to Xiaoyi Tong
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    I am having the same error every time I try to update as suggested.  Here is a screen shot of my "About this Mac", the update error and the error message from the log:Screen Shot 2012-09-10 at 11.36.12 AM.pngScreen Shot 2012-09-10 at 11.33.44 AM.pngScreen Shot 2012-09-10 at 11.29.14 AM.png

     

    Message was edited by: Lydilove

     
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