Adobe Community: Marking a topic as "resolved"

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40. John Hawkinson,

Sep 9, 2012 5:15 AM in reply to Claudio González

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Claudio:

The same thread also shows the OP marking his own messages as Helpful which, > in my opinion, shouldn't be possible.

There is considerable difference of opinion on this, so I think it's important for you to recognize the other side:

. Moderator-marking requires a high degree of moderator involvement and review. That may be appropriate in some forums, but many other forums can't guarantee that level of attention. It would mean many threads would have no correct answer marked, when they should.

. When I ask a question, personally, I want to own designation of the correct answer. Because what a moderator thinks is right may not be correct for me, perhaps because they haven't realized the full significance of the details of my situation, or read the thread as closely as I have (because it affects me and not them!). (There is the risk of questioners mismarking answers, of course; it is a balance.)

. Related to the above, questioner-asking scales better and is a more efficient use of human resources.

. Allowing the questioner to mark encourages a degree of participation and self-ownership of the process. This makes people happy and encourages further participation.

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41. Claudio González,

Sep 9, 2012 5:26 AM in reply to John Hawkinson

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John, it would seem that I am not expressing myselg clearly. My objections are to people marking their own messages as Correct or Helpful.

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42. Jacob Bugge,

Sep 9, 2012 5:26 AM in reply to Pat Willener

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Claudio,

No, there is certainly no pleasure in a thread like the one you linked to. I have never seen anyone like it before. The OP is obviously convinced of the Correct/Helpful markings.

Any OP can mark own posts as Correct/Helpful, in which case(s) no ponts apply, regardless of posts by others. It may may sense to mark in that way.

The amusement value comes in threads where the mistake/misunderstanding is obvious.

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43. Bill Hunt,

Sep 9, 2012 7:33 AM in reply to Claudio González

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Claudio,

in my opinion, the OP should never be allowed to mark one of his own answers as correct. and the thread I mentioned clearly shows why. If the answer of the OP is indeedthe correct answer, I understand that it can easily be marked as so by a mod.

In the majority of cases, I will agree with you, that the OP shouldn't mark their own Reply as "Correct," but have seen enough exceptions to that, that I would hesitate to restrict that capability.

I am also hesitant to place the responsibility for marking any Reply as "Correct," onto the MOD's. In most instances, they have more than enough to do, to keep the forums functioning smoothly.

Just my thoughts and observations,

Hunt

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44. RickCP,

Sep 9, 2012 9:37 AM in reply to RickCP

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RickCP wrote:

- Erroneously marked 'Correct' posts should be addressed by Moderators A.S.A.P.

We would still need to know 'who' marked it as 'correct', in order to be able to go ask the proper person directly, whether it was a Mod or the OP...

Without such feature, we'd all continue to be 'arando en el mar'.

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45. Claudio González,

Sep 9, 2012 10:35 AM in reply to Bill Hunt

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Bill, the problem you mention is real, and I normally wouldn't dream of asking from the mods more than they do at present. However, the matter would be easily solved if all of us regulars take it as an obligation to notify of correct answers posted by original posters. Which leads us to a previous question of mine: would the Report button work efficiently for this, or do we need a better system?

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46. Claudio González,

Sep 9, 2012 10:39 AM in reply to RickCP

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Rick, I have always complained abour the unnecessary secrecy surrounding mods and their actions. It would seem that not even they know who is a mod and who isn't.

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47. my-adobe-reg,

Sep 9, 2012 12:32 PM in reply to Claudio González

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If the answer of the OP is indeed the correct answer, I understand that it can easily be marked as so by a mod.

You must be joking. Moderators should have less powers in marking and unmarking any answers as correct or not. The moderators I have seen here are a bunch of jokers with very limited experience of Adobe products and the less powers they have the better it is for loyal Adobe customers.

This new scheme of designating MVPs and Moderators is still a "work-in-progress" and we need to allow some time to see who is competent and who isn't before assigning more powers to anybody; this includes Adobe staff who who have less than 5 years service with Adobe products.

The OP is the only person who can mark the answers as correct or not because it is he who wants to make use of and implement the answer to his own circumstances; not some big-headed Moderator with an ego!!.

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48. PECourtejoie,

Sep 9, 2012 12:54 PM in reply to Claudio González

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(Answering the post about marking his/her own post as correct/helpful)

I also beg to differ. The OP can have found another solution him/herself, or at another place, and should be able to highlight his/her post accordingly.

If you think it is paramount to change the correct answer, yes, a PM might be a good idea. I don't think that the reporting is the best venue.

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49. Bill Hunt,

Sep 9, 2012 12:53 PM in reply to my-adobe-reg

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The moderators I have seen here are a bunch of jokers with very limited experience of Adobe products and the less powers they have the better it is for loyal Adobe customers.

It is obvious that you frequent different product forums, than I do. I find that my MOD's are experts in the various programs, and share that expertise gladly, plus perform the "housekeeping duties," that their hosting a product forum requies. Sorry that you have had different experiences, than I have.

Hunt

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50. Jacob Bugge,

Sep 9, 2012 2:13 PM in reply to Pat Willener

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I agree with John about the importance of ownership.

Basically the OP should have full ownership of the thread, for better or worse.

As mentioned a few times, I believe that wrong designations should be left as they are, not only because of the amusement value, but also for the sake of that ownership.

It will also allow moderators to limit their special tasks to other issues where their action is necessary/crucial, and otherwise be able to participate just like the rest of us, as equals.

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51. Claudio González,

Sep 9, 2012 2:48 PM in reply to Jacob Bugge

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Jacob, I am amazed. I think I had never seen in this forum a thread that has received such a wide spectrum of varying opinions. The funny thing is that everyone of us seems to think thaty one's opinion is "the" Correct Answer -at least I know that I do . Fortunately, I was taught to respect the opinions of others, specially when one is on the verge of becoming a minority of one, as I seem to be in here...

Unfortunately, it also seems that there is no Correct Answer to this dilemma. Which would explain why nobody is convincing any other participant of his/her views .

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52. Phillip Jones,

Sep 9, 2012 3:34 PM in reply to Claudio González

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I say add a choice. If one finds no answer to fit or you found the correct answer. You be required to Mark as End Thread. A peson should be forbidden from marking his/her own reply as the answer.

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53. Claudio González,

Sep 9, 2012 3:59 PM in reply to Phillip Jones

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You are proving my point by adding one more different option .

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54. Phillip Jones,

Sep 9, 2012 4:33 PM in reply to Claudio González

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Glad to Oblige.

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55. Bill Hunt,

Sep 9, 2012 5:12 PM in reply to Phillip Jones

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Along the lines of this thread, an OP just marked their Reply "thank you for your instructions... " as the "Correct" answer in a product forum. I posted, and asked if they were sure that they meant to do that, as one contributor had given them the correct answer, at least from where I sit. Do not know how that will work out.

Odd "stuff" happens in the forums.

Hunt

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56. Jacob Bugge,

Sep 10, 2012 2:44 AM in reply to Bill Hunt

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an OP just marked their Reply "thank you for your instructions... " as the "Correct" answer

That is one of the threads with amusement value.

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57. Bill Hunt,

Sep 10, 2012 8:07 AM in reply to Jacob Bugge

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Jacob,

I agree. When I contacted them, the reply was, "Oops. I will correct that now." And, they did.

Hunt

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58. RickCP,

Sep 10, 2012 10:16 AM in reply to Dave Merchant

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Dave Merchant (Post #15) wrote:

Staff and moderators will sometimes allocate a correct tag to a thread if they feel it has been answered and the original poster hasn't chosen a correct response,

...but we have no way of telling who did that for your particular post.

It's important to remember that when you post a technical question you're not the only one who has an opinion on what constitutes "correct".

Now the forums are a part of the product help ecosystem, clarifying the 'correctness' of certain replies is important for the benefit of other Adobe customers.

Note: My bolding and underlining, RickCP.

So as I understand it (and agree):

- The OP shall always be in control ('ownership' as well-defined by Jacob) of their own threads,

- As 'What constitutes Correct' is a matter of opinions, any user (not only the OP or Mod who marked the reply) would expect other users to differ... BUT most important focus should be:

- Correctness of replies should be prioritized for the benefit of ALL forums users.

What a dilemma...

I would've thought per this thread that there was a consensus for marking a thread as 'resolved' (green-bubbled) whenever there was a reply that pointed to a 'true-final recognized resolution' of main problem being addressed, and that any other type (partial solutions, 'worked for me', etc..) should only be considered to be marked as helpful.

IMHO, in order to achieve this we would first need to know 'who marked' (tool that we don't have at present) a given reply, and then a place - maybe an special new thread (as we have to report spam) - where to ask/request for 'moderation' on that specific marked reply/thread - obviously providing your concerned reasons.

Just thoughts

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59. RickCP,

Sep 10, 2012 10:32 AM in reply to Terri Stone

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TerriStoneCHL (Post #16) wrote:

Dave, you hit the nail on the head.

I don't know who marked the response in question as correct, but it was most likely a moderator who may or may not be an Adobe employee.

The rationale for people other than the original poster marking something as Correct is so that it's easier to spot. That way the help extends beyond the OP to anyone with a similar question.

Another good reason for 'true-markings correctness' be more important than OP's ownership.

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60. Jacob Bugge,

Sep 10, 2012 2:26 PM in reply to Claudio González

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Claudio,

Fortunately, I was taught to respect the opinions of others, specially when one is on the verge of becoming a minority of one, as I seem to be in here...

If you really are, you are not alone in being alone here.

It seems that agreement within larger minorities is restricted to aspects of the matter.

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61. Claudio González,

Nov 20, 2012 6:16 AM in reply to RickCP

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And what about cases such as this, with an answer marked as Correct although the OP explicitly says that it it didn't work for him?

http://forums.adobe.com/thread/1099677?tstart=0

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62. Claudio González,

Nov 20, 2012 6:23 AM in reply to Claudio González

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And this is certainly not a case of an original poster neglecting his/her thread for a long time...

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63. Bill Hunt,

Nov 20, 2012 6:47 AM in reply to Claudio González

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Claudio,

That is a conundrum. Did the OP mark the answer as Correct, or do we not know?

While it does not happen all THAT often, I have seen some Replies marked as Correct (by the OS, I would assume?), that are obviously not.

I think that it shows that they system is imperfect, though works well in most instances.

Hunt

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