Hello everyone, I am using Photoshop CS3 on a PowerPC Mac running OS X 10.4.11. Some days ago, I attempted to run photoshop by clicking the icon on the dock.The splash screen loads fine but immediately as the splash screen loads photoshop closes automatically. Now, I have been searching on google for solutions and I have already tried the following: 1. Rename TWAIN file by adding the ~ in front of it 2. Deleting photoshop preferences by using Command+Shift+Option . Please, I would appreciate any help that I can get.
Actually, photoshop gave me no confirmation that my preferences were deleted. The dialog box just closes afterwards. I have also found out that Photoshop is not the only software from Adobe that is not working. InDesign,Illustrator and Flash CS3 are not working either. I do not know what is wrong. I have made no updates to my OS. I cannot remember deleting any critical installation or settings file.
If it did not prompt you, to confirm the preferences deletion then you did not clear the preferences, and that's where I suspect the problem still lies. I believe your preferences may have become corrupted. Or did I misunderstand you? It should prompt to confirm deletion of your existing preferences but does not tell you it's done so. It just is supposed to come up. If it did not prompt to confirm, you may not have gotten the keys down quickly enough.
Another possibility is that you've installed a plug-in that is crashing Photoshop when it's coming up and enumerating all the plug-ins in your plug-ins folder. Done anything in there lately?
-Noel
Thanks again Noel
It appears as if I had misunderstood you when you asked me of the confirmation that photoshop should give inorder to delete my preferences. Actually, I did receive the confirmation. A simple dialog box that said "Delete Adobe Photoshop settings file" Yes or No.
I haven't installed any new plugin lately so I am not sure why I am having this problem.
Have you put in any new fonts recently?
What's the last thing you perceive it showing in the splash screen, which (if I recall correctly) shows the progress of things it's doing during startup.
I'm not sure whether it dates all the way back to Photoshop CS3, but Photoshop writes a file called PSErrorLog.txt in your Preferences area that might have some info to help diagnose why it's not coming up.
http://helpx.adobe.com/photoshop/kb/functions-names-locations-preferen ce-files.html
If these things don't help, I'm a little out of my element to go further with this as I am not a Mac expert.
-Noel
What does the crash report say?
Fonts and font cache are always suspect.
FontAgent Pro (FAP) is excellent at ferreting out bad and problem fonts, including duplicates. They have a fully functional 30-day trial.
You can clean out font caches with Onyx, FontFinagler or Cocktail. The first two are freeware.
Station_two, please indulge me for a moment... Is a "crash report" something that's well known to Mac users in general? If not, is there an easy way to tell people where to look?
I'm always interested in learning how better to advise folks on the "other side of the fence" to diagnose problems.
Thanks.
-Noel
What's known to "Mac Users in general" is too vague to answer definitively, of course. ![]()
If you get a crash report window right after the crash, then it's obvious. You can select all, copy and paste the text into a text document. There are also crash reports in the user library and in the root level library that one can open. Depends on the OS and Ps versions.
I appreciate the help station_two and Noel.
The splash screen loads in it's entirety but as the Photoshop main window shows up it closes. I have searched my computer and I haven't found a PSErrorLog.txt file or a crash report. I have also reset the font-cache, performed a system reboot only to be faced with the same problem.
I have been trying to solve this problem all day. It is seriously hampering my work. There is no clear report on what has happened.I do not know what to do.
Noel,
At one time, the line of text for modules, .dll's, etc., that were loading, was easy to see. As computers have gotten faster, and also as monitors' rez has gone up (smaller type for the loading modules), it is not often that easy to see happen. I recommend that one set up a video camera, focused on the logo in the Splash Screen, and then replay that, usually at a slower speed, to see what the last module is. Now, that could be the last to load successfully, and it's the next - the one we have not seen yet, that is causing the hang. Still, knowing WHAT has loaded, and the last line, before the hang, has helped others in the past.
Good luck to the OP,
Hunt
Thank you.
Now, I am going from memory, and also from a PC, but I think that the next line is "Initializing Plug-ins," or similar syntax. Maybe others, like Station_Two on a Mac, can confirm that.
I also believe that right after the Plug-ins, the last line refers to "New Image."
Also, Chris Cox (Adobe Engineer and frequent forum participant) will know the exact sequence of those lines of text, and knowing the last thing that you see, might be helpful.
Good luck,
Hunt
media_geekboy wrote:
...have searched my computer and I haven't found a PSErrorLog.txt file or a crash report...
No, you won't find them that way. Apple has declared those files off limits to the utterly useless Spotblight and the Finder's search tool (Command F) which uses Spotblight as its search engine. Use EasyFind or FindAnyFile instead.
NOTE: Spotblight is my idiolectal, pejorative designation for Apple's intrusive "Spotlight".
The crash reports are hidden in the Library. If you are not familiar with their location they'll most likely be indecipherable to you anyway. The Adobe engineers can interpret them, though.
You should try the suggestions re fonts and fonts cache I made earlier.
station_two wrote:
media_geekboy wrote:
...have searched my computer and I haven't found a PSErrorLog.txt file or a crash report...
No, you won't find them that way. Apple has declared those files off limits to the utterly useless Spotblight and the Finder's search tool (Command F) which uses Spotblight as its search engine.
Wrong.
When one knows the basics of performing a Finder search then files in the user's Library can easily be found.
I've had Spotlight permanently disabled for so long (since it first appeared on the scene with Tiger) that I'm unaware of any advances it has made. I find its intrusiveness plain unacceptable.
Find Any File and Easy Find don't require indexing.
Thank you for providing that information, which will certainly benefit others who have not deactivated Spotlight (which also disables Finder search).
(That Blue theme is almost as bad as a Windows interface.) ![]()
conroy wrote:
At least the corners aren't pointy
Ugh, I know what you mean! I guess Apple has hired anyone with any sense of aesthetics back away from Microsoft.
Maybe I'm just being a prima donna, but I don't think I'm going to adopt Windows 8 until someone comes out with a theme changer that restores a sense of style to the desktop.
Windows 7, on the other hand, with its slightly rounded corners and translucent glass is as nice as anything I've seen here.. It's even got a few gel buttons. ![]()
Compare Windows 8 - FLAT! With square corners, no visual styles on the buttons, and no transparency... Even a salmon pink element. ![]()
Sigh, I guess it's like fine hand-crafted quality furniture. We've already seen the the golden age of style. Now to be different, to be fasionable, things have to be positively austere!
I'm reminded of this graphic I ran across a while back...
-Noel
I had this same problem on my PowerPC iMac. I tried all the suggestions I could find when Googling, but could never resolve the problem. My CD drive wouldn't work either so I couldn't just reload the software. Finally, I caved and upgraded to a new iMac. After I migrated all my software and data from the old Mac to the new, CS3 worked perfectly! Photoshop is incredible and super fast now and can handle HUGE files. It was worth every penny for the new Mac. I strongly recommend this a a solution to your problem. Good luck!
conroy wrote:
station_two wrote:
media_geekboy wrote:
...have searched my computer and I haven't found a PSErrorLog.txt file or a crash report...
No, you won't find them that way. Apple has declared those files off limits to the utterly useless Spotblight and the Finder's search tool (Command F) which uses Spotblight as its search engine.
Wrong.
When one knows the basics of performing a Finder search then files in the user's Library can easily be found.
Conroy,
I did the same search that you are showing here but I never found any PSErrorLog.txt file
SBainbridge wrote:
I had this same problem on my PowerPC iMac. I tried all the suggestions I could find when Googling, but could never resolve the problem. My CD drive wouldn't work either so I couldn't just reload the software. Finally, I caved and upgraded to a new iMac. After I migrated all my software and data from the old Mac to the new, CS3 worked perfectly! Photoshop is incredible and super fast now and can handle HUGE files. It was worth every penny for the new Mac. I strongly recommend this a a solution to your problem. Good luck!
Thanks but I do not have a new Mac at this time, nor a copy of the software. So this option is not practical at the moment.
media_geekboy wrote:
I did the same search that you are showing here but I never found any PSErrorLog.txt file
That may be a dead end. I couldn't find such a file from my old Photoshop CS3 installation either. It may have been a feature that they introduced with Photoshop CS4. I'm sorry; it's just been so long since CS3 was current that I don't remember.
Did you ever find anything like a "Crash Report"?
-Noel
Noel Carboni wrote:
media_geekboy wrote:
I did the same search that you are showing here but I never found any PSErrorLog.txt file
That may be a dead end. I couldn't find such a file from my old Photoshop CS3 installation either. It may have been a feature that they introduced with Photoshop CS4. I'm sorry; it's just been so long since CS3 was current that I don't remember.
Did you ever find anything like a "Crash Report"?
-Noel
No crash report.
Well it looks like I am out of options.I have alot of work to do but no computer to do it on.
Hi,
I don't have 10.4 handy at the moment, but I think this might be the path to follow for crash reports:
/Users/username/Library/Logs/CrashReporter/Adobe Photoshop CS5_2010-02-22-190247_stevegs-MacBook-Pro.crash
Do you have any 3rd party plug-ins installed? Also, you're needing to run under Rosetta emulation correct?
regards,
steve
Wade_Zimmerman wrote:
Here create a new user account log into that new user account do not load any fonts just log in and launch Photoshop nothing else.
Does Photoshop launch properly in the new user account?
Hi Wade,
I have tried this option more than once with two different accounts and it never worked.Photoshop still quits after loading the splash screen
Hi,
If it is crashing at launch you should be getting some output in the Console window. Go to Applications> Utilities> Console and launch the application. Select Console Messages on the left side under 'LOG DATABASE QUERIES'. Click the 'Clear Display' icon, and launch Ps CS3; Then note the output in the Console window. It should say if a crashlog is being written to a file and where. Generally it shoud be written to ~/Library/Logs/CrashReporter/.
regards,
steve
SG... wrote:
Hi,
If it is crashing at launch you should be getting some output in the Console window. Go to Applications> Utilities> Console and launch the application. Select Console Messages on the left side under 'LOG DATABASE QUERIES'. Click the 'Clear Display' icon, and launch Ps CS3; Then note the output in the Console window. It should say if a crashlog is being written to a file and where. Generally it shoud be written to ~/Library/Logs/CrashReporter/.
regards,
steve
When I did what you said all i see is this:
| file://localhost/Applications/Adobe | P |
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