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NateCameron11 Calculating status...

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Photoshop asking me to "license this software"

Sep 11, 2012 12:26 PM

Tags: #photoshop #adobe #license #software #creative #this #in #to #me #cloud #asking

Hi I just signed up for Adobe Creative Cloud and downloaded PS CS6 and installed it but when I try to open it, I am asked to license this software. I'm not sure how to do that with Creative Cloud.

Thank you, Nate

2102 Views 28 Replies Latest reply: bhushan.jain, Mar 12, 2013 7:31 AM

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1. Rydder2012,

Sep 11, 2012 12:56 PM in reply to NateCameron11

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You should be able to "License This Software" with the "Adobe ID" (and password) you used to purchase the software to begin with.

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2. NateCameron11,

Sep 11, 2012 1:17 PM in reply to Rydder2012

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I login but then it takes me to a screen to enter a serial number

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3. arij2010,

Sep 11, 2012 4:29 PM in reply to NateCameron11

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This can occur when :
- When you are using a wrong adobe account
- You installed the application in different language than the one bought (verify this)
- Host or proxy issue .
Are you on mac or win

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4. NateCameron11,

Sep 11, 2012 4:40 PM in reply to arij2010

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I'm using the right account and I also unistalled the app and reinstalled it with the app manager logged into my account and I'm using a mac

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5. arij2010,

Sep 12, 2012 12:12 AM in reply to NateCameron11

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Go to finder , under the "Go" menu click "go to folder" and tape "/etc" ,copy the Hosts file under etc on your desktop,open it and remove all lines with Adobe,save it and replace the one in etc folder by this one.

As I explained before ,look into your account ,you will see the language of your subscription,be sure you installed the same language from application manager .

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6. David__B,

Sep 12, 2012 8:50 AM in reply to NateCameron11

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Nate,

It looks like your order hasn't finished processing yet. You should recieve an email letting you know the order has processed once it completes, after that signing in with your Adobe ID should work.

-Dave

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7. mnfctrd,

Sep 17, 2012 7:08 PM in reply to NateCameron11

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Hi there,

I'm experiencing the exact same problem as OP. I've had CS6 installed for quite a while now (successfully), but had to do a reinstall because of issues with my graphics driver. Now reinstalled, I'm consistently getting the screen to enter the serial number. My "hosts"-file is clean.

What should I do?

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8. arij2010,

Sep 17, 2012 11:43 PM in reply to NateCameron11

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As I told you ,you must verify these points :
- When you are using a wrong adobe account
- You installed the application in different language than the one bought (verify this)
- Host or proxy issue .
If all those things are verified,I advise you to call Adobe ,I think you had a payment issue.

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9. Wammus,

Sep 18, 2012 11:01 AM in reply to arij2010

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i see you keep giving the same advice, but I have the same problem.
I'm logged in with the right account/ID
I removed the trialversion and reinstalled from Creative Cloud
still keeps asking me for serial number
What to do???
Thnx, Hermannus

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10. David__B,

Sep 18, 2012 11:09 AM in reply to Wammus

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Check to ensure that nothing on your system is blocking access to our activation servers, this document shows the troubleshooting steps:

Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html

It could be firewall software or a hosts file entry etc.

-Dave

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11. Wammus,

Sep 18, 2012 11:12 AM in reply to David__B

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the strange thing is, Illustrator doesn't have a problem. I could
continue with the version a allready had installed.
regards, Hermannus

06-51408264
info@ruelle.nl
nl.linkedin.com/in/hermannusstegeman
@hermannus

Op 18-9-2012 20:09, David__B schreef:
>
Re: Photoshop asking me to "license this software"

created by David__B <http://forums.adobe.com/people/David__B> in
/Adobe Creative Cloud/ - View the full discussion
<http://forums.adobe.com/message/4708057#4708057

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12. Wammus,

Sep 18, 2012 11:13 AM in reply to Wammus

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i'll check. but the strange thing is, Illustrator doesn't have a problem. I could continue with the version I allready had installed.
regards, Hermannus

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13. Wammus,

Sep 18, 2012 11:59 AM in reply to David__B

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Hello David,

no firewall issues,
hostfile replaced (microsoft fix-it, its empty now)
still doesn't work

Tell me, I'm getting desperate!
Gr, H

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14. David__B,

Sep 18, 2012 12:15 PM in reply to Wammus

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Next confirm that this site comes up okay and you don't get an object error
https://lm.licenses.adobe.com/

If that works okay next go through the certificates section in the document I referenced.

Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html

-Dave

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15. Wammus,

Sep 18, 2012 12:23 PM in reply to David__B

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OK: next message appears:
Congratulations! You have successfully connected to Adobe License Management Server.

Global Sign Root CA present!

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16. David__B,

Sep 18, 2012 12:26 PM in reply to Wammus

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Do you have any of the other Creative Cloud apps installed other than Photoshop and Illustrator? Is this computer running Windows 7, is it a 32 or 64-bit version?

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17. Wammus,

Sep 18, 2012 12:31 PM in reply to David__B

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No, just Illustrator and photoshop for now, Windows 7, 64 bit-version

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18. Wammus,

Sep 18, 2012 12:33 PM in reply to David__B

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and surprise! Just tried Illustrator, it's asking me for a serial as well now!

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19. David__B,

Sep 18, 2012 12:42 PM in reply to Wammus

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Some more questions for you

What kind of internet connectivity do you have, cable, DSL, etc?
Do you connect through a proxy?
Is this a stand alone home computer or a work computer on a network?
What anti-virus software do you use?

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20. Wammus,

Sep 18, 2012 12:47 PM in reply to David__B

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DSL
no proxy
stand-alone
ESET Smart Security 5

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21. David__B,

Sep 18, 2012 12:55 PM in reply to Wammus

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Might try closing out of everything and then temporarily disabling the ESET Smart Security 5, then launching Photoshop or Illustrator and clicking the "License This Software" button and sign with the your Adobe ID you use for Creative Cloud

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22. Wammus,

Sep 18, 2012 2:28 PM in reply to David__B

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THNX!!!

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23. mnfctrd,

Sep 23, 2012 1:53 AM in reply to David__B

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Didn't work for me - closed out everything including Avast! Antivirus...

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24. David__B,

Oct 5, 2012 3:24 PM in reply to mnfctrd

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@Mnfctrd, Did you ever get it fixed or are you still facing the issue?

-Dave

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25. mnfctrd,

Oct 13, 2012 11:28 AM in reply to David__B

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Fixed it, the issue was I had bought the english version of CC and accidentally switched to german (my mother tongue) and installed a few apps in german - which led to the problem of not being able to license them. I fixed it by reinstalling in english.

Thanks anyway.

-mnfctrd

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26. bhushan.jain,

Mar 12, 2013 4:39 AM in reply to David__B

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I'm having the same problem. I'm on a Mac.

Getting an error on loading this link, https://lm.licenses.adobe.com/
I have deleted all the entires with 'activate.adode.com' in the hosts file

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27. arij2010,

Mar 12, 2013 6:18 AM in reply to bhushan.jain

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Hi,

Delete "opm.db" file from:
Macintosh -> User -> Library->Application Support -> Adobe -> OOBE

Then launch the adobe application manager ,update it if asked and relaunch your application and activate it.

regards,

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28. bhushan.jain,

Mar 12, 2013 7:31 AM in reply to arij2010

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I can't find that file in that folder.
In OOBE, their is another folder called PDApp, which contains multiple folders and files.

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