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grapefruitmoon
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Adobe Digital Editions - Endless loop with Setup Assistant

Sep 11, 2012 7:52 AM

Adobe Digital Editions Error.png

I'm getting an endless loop with the Setup Assistant. I recently had a software update of this product. Now, if I enter my information to register the product as per the Setup Assistant, I get this error message.  If I opt out of registering, I get the same error message. If I cancel out of the Setup Assistant, I can't open Digital Editions and therefore can't use the product.

 

This was working just fine before the update.

 

Auggggghhhhh!

593 Views   4 Replies   Latest reply: grapefruitmoon, Sep 12, 2012 5:14 PM
 
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  • Frustrated in AZ
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    1. Frustrated in AZ,
    Sep 11, 2012 9:15 AM   in reply to grapefruitmoon
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    A bit more information would help.  What computer operating system?  What

    version of Digital Editions?

     

    And - most important - what update?  Is it to your computer's OS/

     

    ================

     
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  • grapefruitmoon
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    2. grapefruitmoon,
    Sep 11, 2012 9:35 AM   in reply to Frustrated in AZ
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    Okay. I'm on Mac Snow Leopard. The Adobe Digital Editions version is 1.7.2. The update was to the Adobe Digital Editions software itself.

     
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  • Jim_Lester
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    3. Jim_Lester,
    Sep 11, 2012 2:00 PM   in reply to grapefruitmoon
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    Repost from: http://forums.adobe.com/thread/1063388?tstart=0

     

    You didn't allow access to ADE access to the keychain when it asked.

    Try using 'Keychain Access' to see if there is a 'Digital Editions' application password item in your login keychain.

    If there is get Info on it and go into the Access control tab.  Once there go add ADE to the list of allowed applications (click on the + at the bottom).

     
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  • grapefruitmoon
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    4. grapefruitmoon,
    Sep 12, 2012 5:14 PM   in reply to Jim_Lester
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    Hi,

     

    Thanks so much for your response. I actually found what I needed here (response is below):

     

    http://forums.adobe.com/message/3552956?tstart=0

     

     

     

    3.bethan111,

    Mar 21, 2011 12:03 PM   in reply to E_donny

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    Hi,

     

    I had the same problem today. It's taken me ages and I have a massive headache but I've finally made it work!

     

    Open Keychain Access. (I'm not sure where to find this, but type it into Spotlight)

    Go to the Keychain Access menu and click Keychain First Aid

    Select Repair

    Click Start

    Then make sure the padlock on the Keychain window is down.

     

    Then try and run Digital Editions.

     

    It worked for me.... good luck!

     
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