I purchased a download version of InDesign CS6 on my laptop. I registered it online.
I then downloaded a version to my main Mac desktop. Now if I have to restart the software (eg: after a power outage) Adobe Application Manager asks me to 'Sign In Now' to register the software - if I select this I just get an ever spinning circle icon - and nothing happens. It says I am in Trial mode and have x number of days to use it before I have to register. When that time is up, I have to re-install the software.
I am extremely frustrated by the response at tech support.
Can anyone suggest something?
Hope It Helps
thanks techkid123 - I tried it, but it didnt work.
I downloaded the update to Application Manager and installed it. Then opened InDesign CS6 (I dont have the full CS6 Suite, just InDesign - the rest of my Adobe software is CS5)
I then went to Help - and the deactivation menu was not selectable. Probably because it thinks I havent activated it yet...
But as I said in the first post, I have registered and activated the product already online.
Any other suggestions?
I am waiting for a tech support 'escalation specialist' to call me back.
Can you follow the steps in the below link :-
It would seem that my problem is not unique. There appears to be a problem with Adobe Application Manager. See this link:
I have uninstalled CS5 and CS6.
I have run Adobe Cleaner Tool
Now I have re-installed InDesign CS6 from disk. And the same problem persists.
I have v.126.96.36.199.
It would seem to be a problem that other people are having - which is reassuring in one way. In my previous post I have a link to a webcast that apparently proposes a solution. But I dont have time to listen to it at the moment - because I have too much work to do. I have spent litereally HOURS trying to get help from Adobe. Your Tech support is not very good. Sorry
My case number is: 0183583867
I missed one call back from escalation team - my fault - I thought it was telemarketing because it said Unknown Caller.
Then I scheduled another for Tuesday this week between 9am and 12 PST. They called me Monday afternoon - so I missed that.
I then scheduled another with Tech Support in India - to call anytime on Tuesday - I waited in ALL DAY, and never got a call.
I called tech support again this morning, requested a call back to set up another call from escalation team, and when I answered the call back there was no one there...
getting a bit frustrated now.