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Gwen Young
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How do I get the link to download Acrobat v7.1.0 to a 2nd computer?

Sep 11, 2012 2:10 PM

Customer service has not been any help per the question about retrieving the link to download the Acrobat v7.1.0 version I purchased.  I no longer have the email for the link, since I changed my email provider.  I've tried everything trying to figure it out, but no luck so far.  Any suggestions?

370 Views   5 Replies   Latest reply: Bill@VT, Sep 13, 2012 12:53 AM
 
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  • mytaxsite.co.uk
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    1. mytaxsite.co.uk,
    Sep 11, 2012 6:26 PM   in reply to Gwen Young
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    Have you got it installed on one machine?  If so then the installation files might be on your system.  Try this link:

     

    <C:\Program Files (x86)\Adobe\Acrobat 7.0\Setup Files>

     

    The above path is for Windows 7 so in XP it might be:

     

    <C:\Program Files\Adobe\Acrobat 7.0\Setup Files>

     

    At the above link there is another folder with lots of numbers.  click on it and you will find the setup files.  Copy these files on to a flash drive and then run the setup file from this flash drive to install it on another machine.

     

    I don't use version 7 anymore so not sure if this is going to work but it is worth a try.

     
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  • Test Screen Name
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    2. Test Screen Name,
    Sep 11, 2012 11:10 PM   in reply to mytaxsite.co.uk
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    This won't help, but there is an important point to make: when you buy and download software, never assume you will be able to download it again. Keep the files - and not just on your hard drive, since there is every chance the drive may break (or the computer be stolen etc.) Write a CD for each thing you buy, and write on the CD the serial number. Anything else is very likely to mean some expensive repurchases.

     
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  • Gwen Young
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    3. Gwen Young,
    Sep 12, 2012 5:02 PM   in reply to mytaxsite.co.uk
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    Thank you for your reply.  I had already backed up my files on a flash drive, and had tried downloading from that to my laptop. 

     

    Unfortunately, when I checked the info originally downloaded to my desktop PC, the serial number was incomplete and I could not get it to install/activate on the laptop.

     

    I finally received a call back from Adobe Customer Service yesterday afternoon.  They were able to provide me with the complete serial number.  I was then able to install the product on the laptop.  All is well. 

     
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  • mytaxsite.co.uk
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    4. mytaxsite.co.uk,
    Sep 12, 2012 9:26 PM   in reply to Gwen Young
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    Thank you for posting back.  Now make sure you have the backup and the serial number written down somewhere safely so that you don't have to struggle again.

     
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  • Bill@VT
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    5. Bill@VT,
    Sep 13, 2012 12:53 AM   in reply to Gwen Young
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    That is great. Your example points to the importance of registering the product and/or having proof of purchase.

     
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