I am having exactly the same problem, and getting pissed about it as well. It says I have too many activations, yet I know I only have 3 devices activated!

Sorry, I am on the same situation. After flashing my phone's ROM several times and restoring applications i can no longer activate my DRM account (I suppose I reached the max of 6). Please I need to resset the counter as I dont want to loose my books. Thank you

Well, I followed Arpit's link which gets you to the chat request (doesn't allow a webcase to be entered).  Eventually when it becomes unbusy, you can select it.  When I did it on August 30, it didn't allow me to select Digital Editions as a product; I just selected another product & I did get to an Adobe chat specialist that tried to help.  (When I just tried the chat again on the 31st, it looks like Adobe has change it to allow you to select Digital Editions as a product- kudos to Adobe).  Anyway, after a while chatting with the Adobe agent and trying various things, I was told that the chat agents weren't going to be able to reset my account and that I had to create a webcase instead.  That isn't straightforward.  You need to go to the Customer Support Portal after you logon  with your Adobe ID. Get there by selecting 'My Open Support Cases'; then 'Home' above the title 'Customer Support Portal'.  If you can get there, select 'Technical Support' tab; then 'Using a Product or Service' for the issue; select 'enterprise customer'. You won't be able to select Digital Editions under 'select additional product'.  Pick one that will allow you to see the continue button; I picked 'Connect Enterprise Server Hosted' & made up responses for the required items with asterisks.  In the description section indicated that Digital Edition as the product and described my problem with too many activations.  For me, it isn't resolved yet; I did get a response from Adobe technical support but things actually are worse at the moment since they seem to have broken my logon.  I'm hopeful that it will be fixed eventually & my ID reset.  I'll re-post as it proceeds.

Yes well... after my carry on, I refollowed the link yesterday into chat and within a couple of minutes someone had reset my counter for adobe digital editions no problem.

Yet the night before the idiot on chat couldn't do anything. I'm beginning to think it's all in the person you get!

In case anyone is still following this chain, I am still working with Adobe support in trying to reset my ID.  No luck yet; not sure why they can't do it, but still hopeful.  They keep asking questions that I have already answered. They also keep messing up my webcases so that they disappear from my account so I keep having to start a new one in order to communicate with them.  Definitely painful.

windsurfer_99 wrote:

 

Arpit if you are still monitoring this forum trail, I would appreciate anything that you could do to get someone to reset my account.

I suggest post your query/request at this link:

<http://forums.adobe.com/community/general/forum_comments?view=discussi ons>

I know adobe staff and Adobe-Admin will act within 24 hours.

Re-state your case so that they can start afresh and resolve quickly.

Good luck.

If anyone is still following this chain, thought I would give my final results.  After more than 5 weeks, 1 chat, 5 web cases, 11 web case postings, more than 8 hours of effort, I am officially giving up and admitting defeat. I am no closer to resolving the issue than back in August.  Adobe will not reset my count; they keep trying to debug things asking the same questions; I've spent way too much time on this.  I've asked to have the case escalated but nothing happened.  They say that since ADE authorizes ok, it isn't Adobe's problem regarding Overdrive or eReaders not authorizing.

One thing that probably aggravated my case is that my Adobe ID is based on my name not an email address; I got this ID several years ago before it was required that they be email addresses.  Adobe says that there were 3 separate records in their database for me; they combined them under my email address, but it didn't change anything from my end.

So, I have gotten a new Adobe ID. My books purchased with the old ID are un-readable.  If I have to purchase DRM eBooks in the future, I will probably try to use Barnes & Noble since their DRM is easier.

Good luck to everyone.