Adobe Community: Marking messages

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1. Claudio González,

Sep 9, 2012 4:07 AM in reply to Claudio González

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This is a reply by myself immediately after posting the above.

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2. Claudio González,

Sep 9, 2012 4:09 AM in reply to Claudio González

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And it is now obvious to me that I can mark it as Correct myself.

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3. Claudio González,

Sep 9, 2012 4:12 AM in reply to Claudio González

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Also, I can mark my own messages as Helpful. My question is: can a moderator unmark my first answer as Correct? Please give it a try.

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4. RickCP,

Sep 9, 2012 8:06 AM in reply to Claudio González

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Your reply-post #1 is green labeled (and greenbubbled at the Testing Thread list) - marked 'correct' by yourself. You should also be enabled to 'Unmark' it at this time, right?

Your reply-post #2 is gold labeled - marked 'helpful' by yourself.

I'm now marking your post #3 as 'helpful'.

After my posting this reply #4, please tell us if you're still able to mark as 'correct' either one of your posts #2 or #3? If you can not, try again after 'unmarking' your previously marked post #1.

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5. RickCP,

Sep 9, 2012 8:37 AM in reply to RickCP

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RickCP wrote:

I'm now marking your post #3 as 'helpful'.

No, it doesn't get gold-labeled. I only got the 'Thanks for your feedback' message.

This would appear to confirm that it's the thread's owner only who has that privilege of getting gold-labeled any replies (no matter whose) that he/she marks as 'helpful'. Anyone else shall ony get the 'Thank you' message.

Could you please confirm by marking your #3 and my #4?

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6. PECourtejoie,

Sep 9, 2012 12:45 PM in reply to RickCP

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The was it helpful is not related to the helpful (gold label) it is used for other metrics.

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7. PECourtejoie,

Sep 9, 2012 12:46 PM in reply to Claudio González

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Yes, I just did unmark. That way, we can "correct" the correct answer, when the poster highlights his own post when he/she followed instructions provided earlier, and that's the answer we would generally highlight.

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8. Claudio González,

Sep 9, 2012 3:11 PM in reply to PECourtejoie

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Pierre, thanks for helping to confirm what I feared; see my message in the parallel test thread.

Also, I think it is not and it should not be in the duties of mods to hunt threads checking if answers marked as Correct are or are not correct from their point of view. Specially if there is no such thing as a unique view that is common to all mods and strictly applied by all of them. Fortunately, you are not an army!

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9. RickCP,

Sep 10, 2012 6:17 AM in reply to PECourtejoie

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PECourtejoie wrote:

The was it helpful is not related to the helpful (gold label) it is used for other metrics.

How it got there then?

Could you please elaborate a little bit on the 'gold label' matter.

I'm sure that if Claudio now marks all posts in this thread as helpfull, all of them would get golded. What you mean it is not related?

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10. PECourtejoie,

Sep 11, 2012 6:45 AM in reply to RickCP

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rick:

http://forums.adobe.com/thread/1058744?tstart=0

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11. PECourtejoie,

Sep 11, 2012 6:49 AM in reply to Claudio González

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Claudio, I am not scouring the forums to correct the correct answers, but when I find an answer that does not warrant a correct marking (or one that does), I do correct it, if I have some time on my hands. Yes, we are all individuals.

My POV is that if a user searchs for an answer, and sees a thread as correctly answered, it should help him/her.

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12. RickCP,

Sep 12, 2012 6:06 AM in reply to PECourtejoie

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Yes, I've read Bill's article but I'm afraid it doesn't answer my question above.

Does a reply get gold labeled only when it is masrked helpful by the OP only? Yes or No?

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Sep 9, 2012 4:06 AM

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