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mahesh1222
mahesh1222
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AuthenticationSupport service missing after building index.

Sep 12, 2012 5:50 AM

Tags: #service #unavailable #503

I got an error on browser console after starting the CQ Author instance saying that "Service Unavailable AuthenticationSupport service missing. Cannot authenticate request. "

 

I just started all the bundles and also rebuit the index but still am getting the same error message.

 

When i logged in to system/console(OSGI Console) One thing i just noticed Authenticator tab is missing.

 

Help out to solve this issue

 

Thanks in Advance...

 

Mahesh

1795 Views   5 Replies   Latest reply: mahesh1222, Oct 16, 2012 10:28 PM
 
Replies
  • Maksim Kviatkouski
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    1. Maksim Kviatkouski,
    Sep 12, 2012 6:36 AM   in reply to mahesh1222
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    In my case sometimes it just needs 20-30 minutes to get started. So first thing I would try is to wait a bit more than usually. Also you may find it useful to find AuthenticationService in "Services" tab of Felix Console and a component that corresponds to the service. Then you should go to "Components" tab of Felix Console and find that component and check if it's running or not. If it's stopeed then what are unresolved dependencies.

     

    Thanks,

    Max.

     
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  • mahesh1222
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    2. mahesh1222,
    Sep 12, 2012 6:44 AM   in reply to Maksim Kviatkouski
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    thanks for you reply . I will try it.

     

    Mahesh

     
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  • steve_dayman
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    3. steve_dayman,
    Oct 16, 2012 7:15 AM   in reply to mahesh1222
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    Was this ever resolved Hahesh? I am having the same errors in a new environment that is running inside a JBOSS 5.1 application server.

     
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  • Sham HC
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    4. Sham HC,
    Oct 16, 2012 10:27 PM   in reply to steve_dayman
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    The error indicates the service is missing. Analysing the logs file during the start up should give you exact cause.

     

    Could you please

    *   Stop the instance

    *   Rename <cq_home>/crx-quickstart/logs folder

    *   Delete the index tar files at

       -   <cq_home>/crx-quickstart/repository/tarJournal/index*.tar

       -   <cq_home>/crx-quickstart/repository/version/index*.tar

       -   <cq_home>/crx-quickstart/repository/workspaces/crx.default/index*.tar

    *    Start the instance

     

    If issue still persist file daycare with all the logs file & zip file from http://<host>:<port>/system/console/config

     
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  • mahesh1222
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    5. mahesh1222,
    Oct 16, 2012 10:28 PM   in reply to steve_dayman
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    Hi Steve,

     

    I tried to bounce the server when i got the error "Authentication Support missing".

     

    Resolved after bouncing the server. (wait for sometime to start all the bundles)

     

    If not then you try to rebuid the index.

     

    or

     

    You can try the above solution wrote by Maksim Kviatkouski.

     
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