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Freede96
Currently Being Moderated

InDesign CS6 thinks I am in Trial mode

Sep 11, 2012 4:00 PM

I  purchased a download version of InDesign CS6 on my laptop. I registered it online.

I then downloaded a version to my main Mac desktop. Now if I have to restart the software (eg: after a power outage)  Adobe Application Manager  asks me to 'Sign In Now' to register the software - if I select this I just get an ever spinning circle icon - and nothing happens. It says I am in Trial mode and have x number of days to use it before I have to register. When that time is up, I have to re-install the software.

 

I am extremely frustrated by the response at tech support.

 

Can anyone suggest something?

thanks

 
Replies
  • Currently Being Moderated
    Sep 11, 2012 4:13 PM   in reply to Freede96

    Hi,

     

    1. Download the Adobe Application Manager patch.
    2. Run the executable or DMG file and install Adobe Application Manager 6.2.
    3. Launch a CS6 Suite product.
    4. Choose Help > Deactivate.
    5. Follow the onscreen instructions to Deactivate the product.
    6. Close the product.
    7. Launch a CS6 Suite product.
    8. Click Accept in the EULA dialog to continue.
    9. Sign in with your Adobe ID.
    10. Once the product finishes launching, close the product.
    11. Relaunch the product.
    12. Click License This Software.
    13. Sign in with your Creative Cloud Adobe ID.
    14. Launch the desired product.

     

     

    Hope It Helps

    Thanks

     
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  • Currently Being Moderated
    Sep 11, 2012 5:11 PM   in reply to Freede96

    Hi

     

    I would really recommend with the http://www.adobe.com/support/chat/ivrchat.html   as this might involve with various personal information to be shared.

     

    Thanks

     
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  • Currently Being Moderated
    Sep 11, 2012 5:19 PM   in reply to Freede96
     
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  • Currently Being Moderated
    Sep 11, 2012 11:29 PM   in reply to Freede96

    Doesn't sound like but sometime Anti-virus also restrict the access so, perform the Safe Mode and then check.

     
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  • Currently Being Moderated
    Sep 12, 2012 11:06 AM   in reply to Freede96

    Freede96 what version of the Adobe Application Manager do you have installed?  You can locate it under Applications/Utilities/Adobe Application Manager/core.

     
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  • Currently Being Moderated
    Sep 12, 2012 12:10 PM   in reply to Freede96

    Feede96 do you have a case number which we can reference from your interaction with our support team?

     
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