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Freede96
Freede96 Calculating status...
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InDesign CS6 thinks I am in Trial mode

Sep 11, 2012 4:00 PM

I  purchased a download version of InDesign CS6 on my laptop. I registered it online.

I then downloaded a version to my main Mac desktop. Now if I have to restart the software (eg: after a power outage)  Adobe Application Manager  asks me to 'Sign In Now' to register the software - if I select this I just get an ever spinning circle icon - and nothing happens. It says I am in Trial mode and have x number of days to use it before I have to register. When that time is up, I have to re-install the software.

 

I am extremely frustrated by the response at tech support.

 

Can anyone suggest something?

thanks

918 Views   12 Replies   Latest reply: Freede96, Sep 12, 2012 12:37 PM
 
Replies
  • _techkid123_
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    1. _techkid123_,
    Sep 11, 2012 4:13 PM   in reply to Freede96
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    Hi,

     

    1. Download the Adobe Application Manager patch.
    2. Run the executable or DMG file and install Adobe Application Manager 6.2.
    3. Launch a CS6 Suite product.
    4. Choose Help > Deactivate.
    5. Follow the onscreen instructions to Deactivate the product.
    6. Close the product.
    7. Launch a CS6 Suite product.
    8. Click Accept in the EULA dialog to continue.
    9. Sign in with your Adobe ID.
    10. Once the product finishes launching, close the product.
    11. Relaunch the product.
    12. Click License This Software.
    13. Sign in with your Creative Cloud Adobe ID.
    14. Launch the desired product.

     

     

    Hope It Helps

    Thanks

     
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  • Freede96
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    2. Freede96,
    Sep 11, 2012 4:58 PM   in reply to _techkid123_
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    thanks techkid123 - I tried it, but it didnt work.

    I downloaded the update to Application Manager and installed it. Then opened InDesign CS6 (I dont have the full CS6 Suite, just InDesign - the rest of my Adobe software is CS5)

    I then went to Help - and the deactivation menu was not selectable. Probably because it thinks I havent activated it yet...

    But as I said in the first post, I have registered and activated the product already online.

     

    Any other suggestions?

     

    I am waiting for a tech support 'escalation specialist' to call me back.

     
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  • _techkid123_
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    3. _techkid123_,
    Sep 11, 2012 5:11 PM   in reply to Freede96
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    Hi

     

    I would really recommend with the http://www.adobe.com/support/chat/ivrchat.html   as this might involve with various personal information to be shared.

     

    Thanks

     
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  • Manish-Sharma
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    4. Manish-Sharma,
    Sep 11, 2012 5:19 PM   in reply to Freede96
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    Can you follow the steps in the below link :-

     

    http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html

     
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  • Freede96
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    5. Freede96,
    Sep 11, 2012 5:37 PM   in reply to Manish-Sharma
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    thank you. I have verified all the steps in the link above, except the Firewall. I dont believe I have one. I have a wireless router connected to my Cable Modem - does that constitute a firewall?

     
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  • Manish-Sharma
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    6. Manish-Sharma,
    Sep 11, 2012 11:29 PM   in reply to Freede96
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    Doesn't sound like but sometime Anti-virus also restrict the access so, perform the Safe Mode and then check.

     
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  • Freede96
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    7. Freede96,
    Sep 12, 2012 7:21 AM   in reply to Manish-Sharma
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    I dont have anti-virus software installed

     
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  • Freede96
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    8. Freede96,
    Sep 12, 2012 10:03 AM   in reply to Freede96
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    It would seem that my problem is not unique. There appears to be a problem with Adobe Application Manager. See this link:

    http://indesignsecrets.com/indesign-cs6-trials-and-tribulations-with-l icensing.php

     

    I have uninstalled CS5 and CS6.

    I have run Adobe Cleaner Tool

     

    Now I have re-installed InDesign CS6 from disk. And the same problem persists.

     
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  • Jeff A Wright
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    9. Jeff A Wright,
    Sep 12, 2012 11:06 AM   in reply to Freede96
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    Freede96 what version of the Adobe Application Manager do you have installed?  You can locate it under Applications/Utilities/Adobe Application Manager/core.

     
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  • Freede96
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    10. Freede96,
    Sep 12, 2012 11:35 AM   in reply to Jeff A Wright
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    hello Jeff

    I have v.6.2.112.0.

    It would seem to be a problem that other people are having - which is reassuring in one way. In my previous post I have a link to a webcast that apparently proposes a solution. But I dont have time to listen to it at the moment - because I have too much work to do. I have spent litereally HOURS trying to get help from Adobe. Your Tech support is not very good. Sorry

     
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  • Jeff A Wright
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    11. Jeff A Wright,
    Sep 12, 2012 12:10 PM   in reply to Freede96
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    Feede96 do you have a case number which we can reference from your interaction with our support team?

     
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  • Freede96
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    12. Freede96,
    Sep 12, 2012 12:37 PM   in reply to Jeff A Wright
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    My case number is: 0183583867

     

    I missed one call back from escalation team - my fault - I thought it was telemarketing because it said Unknown Caller.

    Then I scheduled another for Tuesday this week between 9am and 12 PST. They called me Monday afternoon - so I missed that.

    I then scheduled another with Tech Support in India  - to call anytime on Tuesday - I waited in ALL DAY, and never got a call.

    I called tech support again this morning, requested a call back to set up another call from escalation team, and when I answered the call back there was no one there...

    getting a bit frustrated now.

     
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