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benzebo
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Acrobat failed to load its core DLL

Sep 7, 2012 9:32 AM

Looked in forums, no help.  I've uninstalled, re-installed application twice, also repaired it.  No help.

 

Acrobat 9 Pro, Win 7 (64bit), Norton security.

 
Replies
  • Currently Being Moderated
    Sep 8, 2012 2:14 PM   in reply to benzebo

    Perhaps you should give us verbatim what error message you are getting when launching Acrobat. 

     
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  • Currently Being Moderated
    Sep 8, 2012 5:28 PM   in reply to benzebo

    I assume you get this message when trying to run it. I would suggest you update Acrobat (9.5.3) since the 64-bit system requires the updates. I think that is even true for just running it.

     
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  • Currently Being Moderated
    Sep 8, 2012 6:11 PM   in reply to benzebo

    benzebo wrote:

     

    That IS the error message...verbatim.

     

    See my reply here:

     

    <http://forums.adobe.com/thread/1062625?tstart=0>

     

    Good luck.

     
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  • Currently Being Moderated
    Sep 12, 2012 3:36 AM   in reply to mytaxsite.co.uk

    Hi,

     

    Please delete all files inside the "C:\Program Files(x86)\Adobe\Acrobat 9.0\Acrobat" directory and then run Repair for Acrobat  from "Control Panel -> Add and Remove Programs".

     

    Thanks.

     
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  • Currently Being Moderated
    Sep 13, 2012 5:27 AM   in reply to benzebo

    To delete the files you will have to launch the command prompt with Administrator rights, for doing so you should go to Start->all programs->accessories" and now right click on the command prompt which appears in the list and click on "Run As Administrator".

     

    You can also delete the files by manually going to  the above mentioned directory (i.e C -> Program Files(x86) -> Adobe -> Acrobat 9.0 -> Acrobat ) and now select all the files and delete. UAC dialog will be thrown to ask for the elevation, click yes on that. In this process some of the files may not be deleted but that is okay.

     

    Now run repair for Acrobat from "Control Panel -> Add and Remove Programs".

     

    Thanks.

     
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  • Currently Being Moderated
    Apr 9, 2013 1:07 PM   in reply to benzebo

    When the core library does not work anymore, Acrobat / Reader can no longer run because the components it depends on do not load.

     

    > Enable the hidden Admin Account on Windows 7 ( Ref :  http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-adminis trator-account-on-windows-vista/ )

    > Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-servic es-windows.html )

    > Disable all the Antivirus softwares temporarily from the computer.

    This error is known for conflicting Antivirus softwares like CA, Norton,Mc Afee etc.

    > Delete the all the contents in the locations mentioned in the doc :

    http://helpx.adobe.com/acrobat/kb/problems-uninstalling-reader.html

     

    Note: It's possible that your system doesn't contain all of the files and folders listed in this document. If you do not find a listed file or folder on your system, proceed to the next file or folder on the list.

     

    > Reboot the computer and install Adobe Reader 11 and check

     
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  • Currently Being Moderated
    Apr 16, 2013 12:49 PM   in reply to benzebo
     
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  • Currently Being Moderated
    May 14, 2013 6:07 PM   in reply to benzebo

    Ok...I installed Malwarebytes Anti Malware Corp, removed the viruses I found. Since this did not take care of the problem, I then went to the "more tools" section and installed the "Anti-rootkit" tool. Followed the instructions and finally removed all the malware found. I then rebooted the machine and viola! I am now able to open my PDF files.

     
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